very nice breakfast and very kind restaurant staff and clean room and service of house kipping are very good and we enjoy steamboat dinner.

location, just facing to main road that some noise, when I booking refer to photo of tea plantation and picnic in plantation so we hope we can enjoy same as photo but, that is irrelevant photos.

Cameron Highlands Resort was amazing. I travel regularly, but never have I experienced such excellent service and well trained staff. From the front desk, to the restaurant/bar waiters, to the room attendant, ... every single person was so welcoming and caring. The colonial building itself is beautiful and well maintained. We particularly enjoyed the high tea, cozy evenings at the fireplace, and the delicious breakfast.

Charming staff, very well trained waiters, and a decent menu of well executed dishes (Western and Asian). High tea wasn't especially glamorous but hit the spot. Brilliant location though not especially beautiful views from the hotel (which itself is quite attractive). Wish I had my golf clubs as the course across the road looks decent. Hotel arranged excellent guides to mossy forest and plantations etc. Comfortable rooms. Nice gardens/borders. Gym and spa looked solid though didn't use. Shower was really nice. Open fire in the lounge was appreciated. Guests were well mannered.

Rooms need a bit of a refresh. Carpets, upholstery. Not terrible though. I didn't like how open the hotel was (front doors always open, common areas connected to interior courtyards). It's a bit chilly and somewhat undermines some of the British style cozy library/lounge vibes. Maybe open doors are good feng shui - in which case fair enough, I just didn't find it comfortable. Each to his own. Internet a bit sketchy though ok - don't arrange an important teams meeting. Didn't have any cigars :) But very nice hotel. Probably deserves an upgrade and a price increase. The next 5 years will be important for this hotel.

Exceptionally beautiful location. Very well preserved colonial vibe and luxurious experience. Most of all the amazing Staff, who make you feel like royalty. This was my second trip in less than 12 months, and would love to make it an annual affair. Really want to thank the whole F&B staff, the Chef and the housekeeping team. Food and Beverage team,Ravi, Hossain , Kirtan ,Bal ,Sudeep, Sahed Front office team,Kimie, Yanna Kitchen team, Chef Que , Chef Fazili , Chef Amin

The booking experience could be better, it was difficult to communicate with the team through the booking platform, for some specifications we needed. A WhatsApp interface would have been great.

The hotel management gave me a business gesture that was as unexpected as it was generous. All the more so as they were under absolutely no obligation to do so. I find this very classy, as does the hotel. Of course, this in no way affects my comments. The hotel is magnificent and has a British charm that won me over, I must say I love England. The room was spacious, very well laid out and very clean. The bedding was of very good quality. I didn't take advantage of the treatments or the sauna, so I can't comment on that. The Breakfast is well cooked to order, this is a real plus compared with the usual buffets where you often eat the wrong dishes in too large quantities. Let's face it, here you can order as many dishes as you like. So if your aim is to gain weight, you'll be able to do it. I really enjoyed the coffee, the first good coffee since I arrived in Malaysia 12 days ago. The after noon tea is great and well-stocked, and the tea is obviously delicious. I really enjoyed the restaurant where I ate a delicious entrecote, accompanied by a wine that was just as delicious. The staff are stylish and very friendly. This hotel is one of the best I have visited in the last two years; and I travel constantly.

Nothing, everything was perfect

Beautiful 'tea house' atmosphere. Breakfast was excellent! Staff were SUPER helpful, especially Anji! He spent so much time with us and really went out of his way to make sure all of our questions and concerns were answered. He also had great recommendations for food and activities! The room was comfortable and quiet, the balcony was refreshing, and always had the fragrance of fresh flowers. Central location as well, easy to get to Brinchang and Tanah Rata via taxi or Grab. Local night market was a highlight for us as we got to taste a lot of local food interact with vendors.

We spent three days in the cool and tranquil Cameron Highlands Resort; the perfect retreat from the heat of KL.  Special mention must go to Darwin -  the Food and Beverage Manager.  A consummate professional in his work, he is a credit to the YTL group and a real asset.  He is moving to the Pangkor Laut Resort in August - head hunted, no less which is no surprise.  They will be lucky to have him and with his relaxed and charming professional demeanour he will be very popular with guests and staff alike.  All is not lost for the Cameron Highlands Resort however - there are several other staff members following in Darwin’s highly-polished and capable shoes.  Ravi is clearly cut from the same cloth as Darwin when it comes to discreet yet complete customer service and you will want for nothing when he is around;  especially in the Gonbei restaurant!  A 'steamboat’ is the perfect way to fill-up on a chilly evening in the Cameron Highlands and Ravi will keep you well-supplied with tasty ingredients for you to cook in your pot until you’ve had enough. We couldn’t talk about he CHR without mentioning the spa.  Worth the 5,000ft ascent in to the mountains just to experience a treatment at this haven of tranquility at the hands of Arika.  She was running the whole spa by herself and must have been exhausted but it didn’t show - it was a fantastic experience and we were very sorry to be leaving having only been able to book just one treatment.   

We stayed 4D/3N at this lovely heritage property that over looks an 18 hole golf course. You feel transported into a different era when staying at this property; the old world charm returns. The management has done well to maintain the heritage essence while providing all modern day amenities in this hotel. Fireplace lighting ceremony, high tea and nature trail with In house naturalist Madi were a treat. The staff at this property is always smiling, ever helpful and almost felt like an extension of the family. All were very kind to offer suggestions for sightseeing or the use of Hotel's facilities. I hate to choose one out but truly Santhosh at the restaurant requires a special mention for his care and high level of service

The property is next to a road so be prepared for some noise coming through, the Hotel does provide complimentary ear plugs. We didn't use them as by 11 the noise usually would die down. Breakfast is a set menu to choose from (unlimited helpings) - the food on offer was good. Would appreciate a rotating menu for items on offer.

Location was good, close to strawberry farms, tea valleys and Cameron Centrum. Room is cooling and with enough space with family time.

Facilities are a little outdated: the room key card holder has difficulty recognising the magnetic stripe so it takes multiple tries to open the door. The bed sinks in and creaks with movement. Unfortunate incident at the spa, arrived early to use the tea bath facilities per instructions on spa website, but turns out tea bath only starts at appointment time. Upon arrival at the spa valley there was no staff at the reception so couldn’t clarify either. Breakfast was mediocre with limited selection and taste could be improved.

The concept of the breakfast was really nice and appreciable. It was A-la-Carte with fixed menu but had a flexibility to customize the menu items as per your end. This helps in providing freshly cooked food and also saves on wastage of the food to a great extent. Veg-Friendly breakfast.

The back of the hotel is dense forest and at night the corridor gets little spooky with lot of insects. Not sure how this can be improved but this was a little turn off during my stay.