The location was fairly good, we could do mostly what we needed by foot with the exception of dinner. The staff was very polite and helpful. The parking lot helped a lot since we took the trip by car. The breakfast was also very nice.

As we had to work during the day, there was the unfortunate sound of somebody outside singing what got a bit tiring after so many days. The soundproofing of the hotel was not the best and in some nights i could hear the TV or talking from other rooms.

Friendly and helpful staff, good location. Staff were very accommodating and gave me a quiet room when I asked for one.

Waiting time at the restaurant was way too ling. I spent almost an hour waiting. The staff told me it would take 20minutes but I had to chase them several times and finally had to cancel half of the hour as I gave up waiting.

Amazing location in the heart of downtown. Spacious room with big windows and comfy beds. The breakfast was amazing and it makes justice to the delicious culinary of Minas Gerais. Walking distance of everything you needs, including some of the city sightings. The staff was extremely helpful and friendly, always greeting us with a smile, no matter what time we walked through reception.

only good things to say about this one!

Estacionamento e restaurante do Hotel.

Smell from sewer drainage

excelente!

it’s very good

Uso de máscaras poderia ser mais exigente, principalmente no café da manhã.

Exquisitely placed in Juiz de Fora's major avenue and close to facilities and touristic attractions. Superb accomodation in an ample room, comfortable beds, excellent bathroom, nice toaletries. Very attentive staff. Nice breakfest, served in room.

Far, too far from the Bus station. Juiz de Fora is more expensive than other cities in Minas Gerais. Serrano Residencial follows the rule, but delivers plenty of goods.

The staff are very helpful and friendly. The breakfast is rich with a good variety

The hotel rooms are little outdated and need to be upgraded to the 21st century. The pillows and blankets and towels are very worn out. I normally use memory foam pillows. So I piled up 3 pillows, and they didn't reach a height of a brand new pillow