Resort was beautiful, staff was very helpful and friendly, dinner restaurants were exceptional and we loved the breakfast as well, so many kid-friendly activities/amenities, bed was comfortable and loved the blackout curtains, beautiful views. The resort felt very safe and the service was unmatched!

Lunch restaurant timing was not ideal for us with a toddler - it didn't open until noon and that's when she had to take a nap, so the first day she didn't get lunch in time for her nap. The following day we ordered kids breakfast room service ahead of time to be delivered at 11:30 so she could eat first. Alcoholic drinks weren't poured very strong - had to ask for extra which is fine.

This is the best hotel we've ever stayed in. The rooms are spacious and have every amenity you could want (there was a hot tub and plunge pool in ours). The swimming pools are unreal and the quality of the food and drinks second to none (there wasn't a meal we had that I wouldn't have paid for in a restaurant). The thing that sets this place apart though is the service. We had our own concierge (Natalia) and she was the best thing about our stay. There was nothing that was too much for her to do and she was a really useful source of information on transport/excursions etc. Natalia also arranged all our dinner reservations and was a real point of difference for our stay.

Taxis are pricey from the hotel so Uber is a great resource (it's much cheaper). The beach isn't swimmable at the hotel and you can't walk to the nearest one. Having said that the pools at the hotel are so good that you won't really want to leave.

Exception experience overall. There was not one thing that did not exceed my expectations. Food was delicious. Room service was excellent. Property was amazing. Every staff member at the Property delivered exceptional customer service. Money well spent. Will definitely book again.

additional pre-payment repeatedly request by the hotel, despite Booking.com having taken payment.

Staff friendliness and personal concierge that made sure all our needs were met.

The resort wasn't near anything else to do; had to grab taxi to see other sides of city

First off! If you upgrade to the corner suite on the 7th floor room 701 you will be AMAZED!!! It was beautiful and great for instagram flexing. The jacuzzi on the balcony and the view made you feel like you were in some tropical paradise! The jacuzzi tub and room lay out was BOMB!!

The food was nasty I won’t lie. Limited options and overall the food was one star.

Amazing food, great views, best spa, outstanding service. Attention to details.

That was an incredible break , amazing atmosphere among the tropical flowers , delicious food and very friendly staff , our concierge Jesus was great ! we will return ❤️

Service, food, attitude

Long corridors, no swimming in the ocean.

Don’t know how a vacation at an all inclusive could be any better. Food, staff, drinks, facilities, pool, all top notch.

Can’t swim in the ocean because of surf but that is not uncommon in many areas here.