Amazing view from the room, the staff is very welcoming and friendly. Unexpected but so appreciated nightly turn down service, spacious room with comfortable bed,Spa, swimming pool and a gym was a great bonus to our trip.

Food at the hotel restaurant is mediocre and inconsistent. While lunch time service was great and food tasted good too, same dishes at dinner time was very average and looked less appealing, also dinner time service was very very slow. I wouldn’t recommend eating at the restaurant as it’s way too overpriced for a very mediocre meal. The only plus is the gorgeous view from the terrace!

I loved Hotel El Castell de Ciutat. Located on top of a hill it has great views of the city below. Lovely public rooms and a beautiful breakfast room, eating either inside or on the terrace. It also has a restaurant on site. Our room was a suite and it was spacious, bright and clean. Huge bathroom, double sinks, separate WC with bidet, walk in shower, and a bathtub with shower. The suite was big enough for a king bed and living room furniture. It also featured a large wraparound terrace with furniture. Breakfast was wonderful. All staff were friendly and helpful. They had a large room within the hotel to securely park our bicycles. This was a great stay.

My husband and I spent 3 nights here in July 2024. This hotel makes a fantastic base for day hiking in the Cadi-Moixero Park and the Pyrenees, which was why we chose it. We really appreciated being able to relax in the pool / sauna / steam room after a long day on our feet. We followed this with drinks on the terrace, and then dinner soaking in the amazing view from the restaurant. Dinner was delicious, and the kitchen did a great job of catering for some strange dietary restrictions. Breakfast was ample and of a very high quality. Above all, the service was exceptional. We were welcomed with a glass of cava on the terrace, which was a lovely way to start our visit. All staff members we encountered were friendly and attentive, and especially helpful in recommending hiking routes and excursions. We also really appreciated being able to borrow hiking poles, since flying with hiking poles is a bit tricky. We hope to be back soon!

The hotel has recently reopened after a remodeling, and some work was still ongoing during our stay. As a result the jacuzzi was not available (though the sauna and steam room made up for it).

Perfect for spending a couple of nights with your beloved. It has an ideal location; the hotel overlooks the mountains and the city of La Seu. The views are stunning! Very friendly staff, ready to help with anything. They helped me with planning a hiking route, providing several options with valuable descriptions so I could make a good choice. By the way, I recommend going to El Prat de Cadí for lightweight hiking; the views are stunning, and it's about 40 minutes away from the hotel. Also, they have nice spa services. I especially enjoyed the outdoor jacuzzi with an amazing view of the mountains.

The food at the restaurant was okay, but not ideal, especially considering the price. The waitress made a couple of mistakes with our order, so a bit more attentiveness would't be amiss.

El Castel is a lovely traditional hotel in the sense that the decor hasn´t been changed to the more modern stark minimalistic style that so many hotels have today. The room was spacious, comfortable and had a wonderful balcony with a view of Seu and the Cadi. I had a wonderful facial and pedicure in the spa. All the staff were professional and friendly. The welcome was extremely kind. Since we ate both and excellent lunch and dinner there, if I could make one suggestion, it would be that dinner on the terrace also offer something fairly light, like a club sandwich or Caesar salad.

The reception was pretty good, the lady was very friendly and helpful. The room was good, detail the door was open but we didn’t mind, the room was inspected and ok. Because of the occ of the hotel we were unable to have dinner at the restaurant which was sad because room service was until 22:30 but the spa, the gym and breakfast was good.

Spotless room, relaxing spa, cozy vibes, comfy bed and pillows, and just 10 minutes drive from Andorra. We originally booked for two nights, but our stay was so enjoyable that we happily extended our time here. It is a dog-friendly hotel.

We used the outdoor jacuzzi in the evenings, and the water temperature felt a little cool.

We like old designs so it was “cute” in that sense.. The bathroom is quite nice and comes with many towels, robes, shampoos etc that sometimes lack in new hotels. The view of the mountains and the countyside is very nice!!

Having said old designs, the hotel needs refurbishment asap… The breakfast was quite limited but okay! The dinner was nice but a pricey..

Charming old-style hotel to get a taste of mountain luxury at the doorstep of Andorra. Very well maintained, it’s clear that it’s managed directly by the owners, with care and attention to detail. Restaurant is good as well

Nothing!

Rooms, staff and property absolutely amazing. Breakfast super with local products.

Wellness area, a lot to improve. Only the sauna and the jacuzzi were working. The temperature of the jacuzzi was too cold.