Wonderful SPA, pleasant staff, great location.

Room-service food options are limited for pescetarians. No sea food to order. The English version of the room-service menu is not even translated to English. A lot of dust in the room, we felt like the snow was falling in the room watching the dust under the sunlight.

The entire trip was fantastic. The service and attention to detail - 1st class. Travelling with a young family, they went out of their way to make us welcome, and no request was too much. The water park, youth room, and pool were definitely a highlight as well as easy access to the gondoliers for skiing. Will definitely be returning

N/A

The hotel is great, perfect for kids, not too crowded. Plenty of activities, all clean and good quality. The food service is very fast and efficient.

Pretty much nothing.

The location was great, the waterslides were children favorite, The food was great, The parking space was close to elevator, mainly because the room costed more per night than Estonian average wage for a month:)

Room costed more per night than Estonian average wage for a month:). nothing more to add, it was an awesome experience and if You have planned it in Your budget then it is definitely worth it. Would I stay here again, not sure, maybe I would take another 5 star hotel in the are. the views were worth it.

The hotel is beautifully renovated! It's a dream come true for kids . Very nice facilities.

The spa lacks a bit of professionalism, but the personal is very nice.

The hotel is fantastic ! Way better than the photos. The hotel is right next to the cable car, it’s truly ski to door. The ski lockers are so luxurious it’s actually amazing usually ski lockers are in a dark smelly room that is awful to be in but this was like a spa. Speaking of the spa there are 4 pools at this hotel kid friendly ones and adult only ones and they are all amazing ! The indoor water park is the best thing I have ever seen and with the baby pools right next to it it meant one parent could be with the kids in the baby pool while the other goes down the amazing slides a few times. If your kids are older you’ll have so much fun on the slides with them. From check in to check out you really feel the luxury and hospitality. Best ski resort I ever stayed in!

Facilities/comfort/location

Staff tried to help but their lack of english did not help communication. We werent able to communicate our needs properly. Ordering room service over the phone was a disaster. This hotel is great for german tourists. Any english speaking tourist will have to make an effort because only one or two employees knew a somewhat decent english.

This was the most amazing hotel we have ever stayed in. The staff was super friendly and helpful, they accommodated all our wishes and everything was outstanding, the spa, the food, the view....

cant say anything.

Beautiful family run hotel with excellent service, excellent cuisine and exemplary guest care. Amazing views of the surrounding countryside in a beautiful alpine valley. Clean and well-maintained rooms.

There is nothing to really "complain" about. Unfortunately we were unable to get into the fine dining restaurant Petrus or the Grill & Wine bar. At least for us, great shame and a reason to return sometimes! ;-)

Food was awesome .

Nothing