The location is perfect, a great spot to explore between shops there and "The Spring", the parking lot is secured and monitored. The hotel is very lovely, the rooms were impressive, comfortable and very clean. The management should invest in making a swimming pool with pool bars and restaurants perfect for families, and a sky view of Bintulu city.

Nothing bad to complain about but we did have to carry the bags up ourselves from the lobby to our room, the staff needs to be more attentive, helpful and always looking for reasons to be useful and responsible for the guests. A little more tweaks and encouragement would definitely help shape into a much better "New World Suites". 🤙🏻

Modern and cozy with smell of clean and freshness throughout the hotel. Spacious room which can accommodate extra bed. Comfortable bed and have a good city view. Hotel staff is very helpful and parking is free for hotel guests at 4th floor. Shopping mall and restaurant just beneath the hotel.

The food refill was very late and not much choice left during breakfast.

I like it's well maintained, the carpet was clean, no funny smell. Location is superb with a lot of shops in surroundings. Love that they acommodated to my late check-out request (1pm) so I can come back rest & refresh after morning meeting.

The in-door slipper could place somewhere more obvious (It was placed inside the wardrobe which I had quite a search around)

Parking provided for free at the property. The hotel is one building with Parkcity Mall. Closest to other small shops surroundings. Walking distance to new mall, The Spring. Excellent water pressure with toilet spray bidet provided. Varieties of choices for breakfast.

No swimming pool in the hotel; for family without children might be okay with this but for family that brings their kids might need at least swimming pool for the kids to relax.

I like the shower, the bed and pillow very confortable, having breakfast next building because their restaurant is under maintainance with buffet style also nice (halal). Arrived at night and the reception (malay girl with hijab) was very friendly and helpful but not to 2 girls during checkout next day. They arent friendly. I stayed with 2 single bed and the space is just nice. This hotel provide 2 can drinks n 2 packs of snacks food for free instead of just 2 water bottles like normally hotel does. Guest car park is on the 4th floor with security provided and its free. Shopping malls The Spring is reachable by foot. 7 eleven also available few steps from the lobby. Convenient and will come for more in the future.

The aircond is not cold eventho setting at 18° but not that hot just so so. The lights are so dim. I prefer more bright lamp.

We love the mattress which is soft and make my husband enjoy sleeping on the bed. The hotel newly renovated and well maintained. Comfortable, clean and cosy to hotel guests is the vital factors.

Still need some cleaning improvement in bathroom especially the toilet bowl cover and some surface in the room which still contain dust.

Everything is ok

It's miscommunication when I check out, I already paid, some how the bill didn't appear in the system, eventually settle

Very comfortable room. Hotel is located walking distance from many shops.

Clean, quite, direct access to a Mall with few nice shops in case of urgent needs. The personnel, very kind and gentle, always answering in exhaustive manner to my requests. Recommended!!!

My second time here.. The room was cosy and clean, bed very comfortable, breakfast was great as before.

Nothing.