This is one of the most classy hotels in town, and the price and service reflects that. For travelers coming from outside India the style may feel a bit formal and faux "fancy/outdated", but the beds are comfortable, the rooms are large and well-equipped, and the hotel restaurant is rated among the best in the city (most meals are buffet style and well-priced, though we didn't get to enjoy one for reasons I'm about to explain). I really have to give them kudos for their response when my husband started experiencing a particularly violent and unrelenting and scary form of food poisoning (NOT from the hotel restaurant). First, it was obvious they were well prepared to help guests with milder versions (they had a whole box of medicine available for the taking) and, when I explained we had already tried the Imodium-and-Tylenol route and all medications had been hastily expelled, they rapidly called the hospital, arranged us transport that would wait for us to return, and were 100% ready to help us from the room (he was ultimately able to walk out to the cab on his own without any assistance, but there was a moment when I really wasn't sure he would be able to manage). I'm quite grateful that we were at such a high-touch place when we needed so much help.

As mentioned, the style reads a bit like cheap baroque, and the service can be a bit overbearing by my standards (somebody knocking on the door to ask if we were satisfied with the mid-day cleaning, somebody showing up an hour before check-out to offer to wheel our bags downstairs). I'd mostly chalk this up to different cultural expectations, though, and as mentioned above I was VERY grateful for the hands-on attention when we needed it.

The size and the comfort of the room. A very good bed. Very quiet although on a fairly noisy street. 3 minutes walking to the train station. The courtesy of the staff. The global standing of the hotel. clearly superior to many other hotels in Madurai for a fair price.

The room would have been perfect if unfortunately the bathroom had been in better condition. Especially the bathtub very damaged and not very appetizing (but with a new shower system), and the toilets which was partially clean. The room service is efficient but the vegetarian food is not good. But when you're tired, it's nice to have the possibility to eat in your room!

Nice location.Very courteous staff. Parking facility available within hotel basement .Temple is nearby, autos are easily available. The restaurant at hotel is very good. Breakfast options were also great. Surprisingly the hotel also provided a complimentary massager recliner in the room.

One room was readily available on checkin but the other room we had to wait in spite of the fact that we reached by only 3.30 pm and not early checkin. Bit overpriced for the room. Not sure if it was because of the holiday season.

The staff was very kind and supporting. We extended our stay for one more night. The hotel is very close to the city centre and main attractions. Breakfast was included in the final price.

In our first room there was a loud noise, but the staff reacted immediately and gave us another room. On the first evening Wi-Fi wasn't working. The staff fixed that issue within one day.

A pleasant hotel, a bit dated , but highly recomended. Convinient rooms with a Massage Chair. Very quiet although adjacent a main road. Very friendly staff. You got a welcome dring at chek-in. Breakfast is a little poor for western people. They have an excellent Buffet diner (extra charge), recomended.

A bit dated

Very good breakfast. Very clean. Room service food very good. Staff helpful and polite. Good location.

Sometimes the lifts were crowded due to functions. But that wasn't very serious

The hotel is cosy, not big, was a perfect option for me as it served as a connection point in my travels. Located in the vicinity of the railway station and not far away from one of the marvels of this world - Meenakshi Amman Temple.

A comfortable, clean hotel, with helpful and welcoming staff in a very good location. Would definitely stay there again and would recommend.

The hotel is cosy, not big, was a perfect option for me as it served as a connection point in my travels. Located in the vicinity of the railway station and not far away from one of the marvels of this world - Meenakshi Amman Temple.

good staff

little flexibility shown when i requested for 4 hours late checkout. I checked in at 8pm last night and if you make the booking directly with the hotel instead through booking.com you get a 24 hours checkin/out. the staff advised me to make a direct booking with the hotel instead of booking.com to get better options.