The hotel is a high-end 5-star establishment. The service and cleanliness are excellent. My room was particularly spacious and equipped with all the necessary comforts. The hotel has 3 restaurants; I tried one with Japanese cuisine, and the quality, as well as the value for money, was excellent. The breakfast was abundant and very varied.

The room's Wi-Fi was a bit spotty, which is a shame for a hotel of this caliber. Other than that, you can tell the hotel has been around for a few years, but this does not compromise its overall high quality.

Large room, comfy bed; easy checkout.

The single pair of slippers and only one dressing gown inna room with ouble bed booked for Valentine's night. The difficulty trying to control the AC: room was very cold, we tried everything (that did do not work; the display was partially blank - should be simple and not built into a bedside console that has seen better days). The elevators were incredibly slow with one of the eight out of action; we were oj 28th floor, it stopped at six or more floors going up or down. Breakfast selection was OK but fruit was in an adjacent room and - at no time - did the staff indicate it was there. I had to ask because I could not find it (I suggest signs!). All-in-all, not worth the price we paid.

Extremely luxurious hotel, possibly the nicest I've stayed at in all my years travelling the world. Rooms are very spacious and well appointed. Staff are numerous and very friendly. After I checked out I had several hours before I had to go to the airport so I went to the spa and had a 90min massage which was quite literally the best massage I've ever had in my life. I also liked that they have their own bar with live band. Love the entire experience.

I'd have to be very very picky to find something I didn't like but if I had to say something it would be that they do not provide milk for the coffee and they do not provide a pod machine in the room. Only instant coffee provided.

The pillows and the bed were HEAVENLY. Location was fantastic since we were there to watch j-hope’s concert, and we got to and from the stadium so quickly that even when the concert ended later than we expected we were still able to get to bed as planned!

They were a bit slow on housekeeping. We had to keep calling them to clean, and when they did, they didn’t refill the shower gel when it was obviously running low. Breakfast buffet wasn’t terrible but I didn’t enjoy it.

Staff were friendly and helpful. There was a wide variety of restaurants and cafes in the hotel, and it is close by to a couple of local malls as well as concert venues. The staff informed me of how busy the hotel would be, and arrangements were made for breakfast timing, to allow for a seamless experience.

The lifts are a bit slow. When the hotel was at full capacity, it took a long time to get anywhere.

Everything about this hotel was exceptional. The breakfast was amazing, everything was clean, and the staff was so friendly. The best part were the beds, I've never slept in such comfortable beds in my whole life! I came for a concert at the Indonesia Arena, so the location was perfect, I was able to walk back after the performance which was so convenient. I would love to stay again.

Lobby has a nice scent. We were able to check in as early as 10am! Front desk staffs were helpful, welcoming and always smiling. Room was amazing, 2 large single beds and fluffy pillows. We had a good night sleep after a long day. Breakfast spread was good. Check out was a breeze.

Would prefer not to have been allocated one hour for breakfast. There’s so many choices to try.

The Hotel is very well maintained and wherever you look around you see people cleaning and housekeeping to perfection. We tried the Cafe, the Italian restaurant on a previous visit, and the CJs Club which was great fun and the food tasty. Worth mention that the hospitality is absolutely genuine and set the standards very high for any other five star hotel in Jakarta We enjoyed our stay a lot at this 5* by all means place.

With our next visit we will stay longer

Very big hotel with a lot of high quality restaurants and bars. Swimming pool area is lovely and fresh, with the wind. The Gym is huge ! The staff is extremely polite and friendly, they all call me by my name.

The happy hour cocktail in the executive lounge: it was better with a buffet, before, than now with the "boxes". Not enough mineral water available in the room.

The breakfast is mainly oriental, No standard European breakfaest was available especially continental breakfast. Jam and honey was absent

The internet after the third day started to disconnect. Smoking was difficult (only one area in the G floor)