Exceptional Ski Experience at Dedeman Palandöken Ski Lodge Our group had a fantastic stay at Dedeman Palandöken Ski Lodge Hotel in February 2025. From the moment we arrived, the hospitality and service exceeded our expectations. A special thank you to the front desk team—Ceren and her colleagues—as well as Mr. Mehmet for their warm welcome and professionalism. Their attentiveness made our stay even more enjoyable, and we truly appreciated the complimentary room upgrade. The ski-in, ski-out convenience of the hotel made accessing the slopes effortless, allowing us to maximize our time on the mountain. As passionate skiers, we found the location ideal, with well-maintained runs and breathtaking views of Palandöken. The food was another highlight of our stay. Every meal was delicious, offering a great selection that catered to various tastes. After long days on the slopes, the dining experience was a perfect way to unwind and refuel.

NO indoor swimming pool and no steam room in the spa

Our stay at Dedeman Palandöken Ski Lodge Hotel was absolutely wonderful! The highlight of our experience was the incredible staff, who went above and beyond to make us feel at home. A special thanks to Nihat Bey for his warm hospitality, Kerem Bey, the head of operations, for his professionalism, and Mehmet Bey for assisting us with our room. I also want to acknowledge the kind blonde lady who took such great care of our family – her name slips my mind, but her exceptional service will always be remembered. The hotel itself is spotless, with impeccable cleanliness throughout. The location is unbeatable, offering breathtaking views and easy access to the ski slopes. We couldn’t have asked for a better experience. Highly recommended!

So far everything was good.

Location, landscape, and the view, also rooms, were spacious and comfortable.

The only negative is the lady at reception( turka i guss). She was very rude when we did check in for the second night. She was arragont didn't communicate well with us very rude behaviour for receptionist. Next morning, We did complain to the hotel manager about her unacceptable attitude and honesty. The manager took care of it. We were stratified with the management action. Hopefully, this will never happen again.

Location, landscape, and the view, also rooms, were spacious and comfortable.

The only negative is the lady at reception(turka i guss). She was very rude when we did check in for the second night. She was arragont didn't communicate well with us very rude behaviour for receptionist. Next morning, We did complain to the hotel manager about her unacceptable attitude and honesty. The manager took care of it. We were stratified with the management action. Hopefully, this will never happen again.

Best thing is it is near the ski lifts. You don’t need a car to reach the lifts. Food is very good. Personnel is doing their best and helpful. Clean, well heated and beds are good… the price compared to other hotels in the area is good…

SPA center at the hotel is not run by the hotel. I tried it and definitely do not recommend. Even they make you pay a big amount of money they do not serve you well..

The staff was very helpful and spoke English very well. The room was very clean, the bed really comfortable and there were proper curtains to block sunlight in the morning. The breakfast buffet had plenty of choices and the quality and cleanliness was as it supposed to be for a 5 star hotel.

Excellent hotel, has lovely staff, and is very close to the Ski Lift. Would highly recommend

My only suggestion is to have more English-speaking staff as they have a lot of non-Turkish visitors. Baski was excellent however in helping us out when needed.

They have kindly checked us in early. As soon as we have arrived, our room was already available for us. Much appreciated after a long flight. They have also kindly upgraded us to suit room which was huge. Breakfast and dinners were delicious, had lots of options. Staff were the kindest we could ask for, everyone was very helpful. The hotel was very clean throughout and the room has been cleaned everyday very throughly. Location is excellent. Hotel has every facility you could ask for. Ski and snowboard equipment is available, very convenient.

-

Breakfast was good. Location excellent

Evening meal was not always hot, hot dishes were sometimes not to temperature

Nice hotel, clean room. Our room was huge with nice views.

Breakfast was hectic in the beginning due to few tour buses, better crowd management could be implemented. Multiple tea stations will be nice, very long line to get your tea because of single station.