The staff - every one of them - was amazing. They could not do enough to make everything perfect. During one morning the self-serve latte machine was not working. A staff member noticed my disappointment and, without my even asking, raced to get me a latte from room service. The internet worked - always. The shower delivered a strong flow of hot water. And the location was perfect for me. I like to walk everywhere and the proximity to Mall Road made it easy for me to find everything from the Fort back to Jinnah Park.

On one or two of the days I was there (of 8) there were student tour groups in the lobby and in the restaurant. I anticipated inconvenience based on this, but to be honest, there was none. No complaints!

**"We had a wonderful experience at Luxus Grand Hotel. The hotel was exceptionally clean, and the staff was warm and welcoming. From the moment we arrived, we felt truly valued. The interior décor was beautifully done, creating a luxurious ambiance. Our room was well-prepared with a fruit basket, bottled water, and a kettle for our convenience. The breakfast offered a great variety of delicious dishes, making our stay even more enjoyable. Overall, we were extremely pleased with the hospitality and service. A heartfelt thank you to Luxus Grand Hotel for such a delightful experience!"**

We planned our stay here for three days. Having stayed at this hotel before we knew what to expect and that this is a well maintained hotel with great staff. I was in contact with the hotel prior to travelling to pakistan via their WhatsApp number, and they arranged for flowers and a cake to be put in the room for my wife as I had requested. I messaged them when we were 10 minutes away, and these were then placed into the room. When we got to the hotel, the check-in service was smooth and quick. We then went up to the room, which was amazing. Clean and well stocked with all we required. We quickly ordered some room service, which took about 30 minutes to arrive, and the food was brilliant and well priced considering it is room service prices. There was a safe in the room, which is a good size and easy to use. There was also a small fridge with soft drinks and chocolate and other snacks which are chargeable but at a decent price considering you are in a hotel. A can of coke, for example, is around 200pkr, which is compared to the gbp, which was 1gbp to 340pkr. There are also items such as shower gel and shampoo and tooth bushes, etc, in the room as would be expected. Moving onto the breakfast buffet, which was included in the price, we paid for the room. This was a decent selection with a choice of traditional pharanta, channay, halwa, and puri or French toast, fried eggs, boiled eggs, and omelette. There were also serial selections and pastries with a live waffle/pancake section and a toaster machine. There was also a selection of juices and teas and coffee. The staff in the restaurant were fantastic and willing to comply with any and all requests we had and very attentive. During our stay nothing was too much trouble for the staff. Everyone we spoke to were polite and friendly, and they were willing to help in any way they could.

There was nothing negative about our stay.

Very nice stay for two nights in Lahore. The staff were very friendly and allowed us early check in as our flight got in in the morning. Everyone spoke very good English which we much appreciated. Very wide selection of food for breakfast which was great, and good selection for lunch and dinner too.

Location of hotel was good, however if you’re a tourist I would note that most rickshaw drivers haven’t heard of the hotel. This makes coming back from places quite difficult. We eventually found out that more people have heard of the hotel nearby, Faletti. So we resorted to telling rickshaw drivers this place as it was easier. Also note there’s an ATM right next to the hotel in a small room.

Front-end Manager Atif is very professional, and he knows how to treat the customer in a respectful manner. He went above and beyond to make sure the comfort for me and my family Room service was exceptional. I asked them to clean my room at 2 a.m., and they came and helped out right away Laundry Manager I don't remember his name he was a very helpful and kind man. I asked him to request to iron my outfits, and he came back with a few minutes Food Court Managers again, I am not good at remembering names. Both managers and staff are very helpful there buffet close at 10.30 we went there 10.05 and we asked them to bring us fresh puri and Nan they served us on tables they went 3 to 4 time to help us bringing food and tea etc Overall, it was a very pleasant stay at lahore. I would recommend everyone to visit this place and this is a very inexpensive 5-star hotel in lahore you can find. Mr. Atif and his team definitely deserve the praise to make this place sussesfull

Not Applicable

From the moment you walk through the door your made feel welcome the check in desk staff were excellent asked to be seated brought a welcome drink and apologised for the delay as the suite was still being cleaned and offered a coffee and the duty manager came over and apologised for the delay . And a special thank you to the Tall gentleman with mostache from the concierge desk I asked about car hire on next trip was excellent and informative and always greeted during stay with a smile and was very helpful with other information a very present stay overall will defintlt will be back in March and will use the car rental services . Mohammed Anwar

Absolutely nothing not all and this is not criticism but you should have bath robes in the suites its would be a good add on for huests

Hotel staffs are really friendly and helpful. room was spacious and comfortable. toilets are clean and basic toiletries were provided. lots of hangers in wardrobe which were great! affordable laundry services and excellent breakfast! Near to the main street - Mall road.

Nothing major. mini bar can have more choices of beverages and complimentary snacks. few mornings there were no coffee available in the breakfast hall, had to order separately but staffs were helpful.

Noman checked me in, gave me an upgrade from standard deluxe room proactively. He arranged space for my driver to stay with other drivers (paid option). On the eve of my check in, I ordered dinner, chicken biryani, grilled Bihari boti and seekh kabab - delicious. During checkout the guest relations officer Noreen was at the front desk and she graciously waived charges of the late breakfast that we had in our room, which by the way was scrumptious. She also gave my son a souvenir as a gift. Overall, this kind of pampering of guests is sort of unheard of.

Nothing in particular.

The Manager was very helpful and she went above and beyond to sort out a couple of issues we had during the week, very apologetic and we had a room upgrade. The staff are very welcoming and polite.

The rooms are not soundproof and didn’t get a good night sleep all week. Not staff fault though. Busy hotel with board room meetings every day, and with nikkah season due to being cooler lots of celebrations. Very unique experience attending one ourselves.

The staff was very helpful. Breakfast was good. Valet parking was available. The bed was comfortable.

The thing I didn't like was the sound proofing was poor. I could literally hear the sound of a flush or curtain going up and down of the room next to us. It was like someone was in our room doing all this stuff. Secondly there was a sound of a generator or God knows what it was. It disturbed us all night. We talked to the staff in the morning, they listened to our queries and were kind enough to offer us a discount and apologized for such inconvenience..