Beautiful place & amazing facilities for children. Large room with great aircon. Buffet food was generally excellent. Would definitely return

The only (minor) complaint I have is it felt like the hotel was taken over by big corporate groups for 2 of the 4 days we stayed, which was a pity as it was very clear that the hotel staff were prioritising them as opposed to families. For example after my 2 year did a fabulous horse riding lesson we had to wait 40mins for the car to pick us up as it was busy with a group(too far to walk with a 2 year old). Another example was at lunch where the hotel manager/events coordinator rudely interrupted a waitress who was bringing water for us telling her the group were the priority (we were waiting 15mins under hot sun for water for our son). If a big group comes in, there should be enough staff to look after everyone, especially as they pitch it as a family resort

amazing location and very picturesque place. good and comfortable rooms (cabanas), interesting eco proposition. Very pleasant facilities overall. Great to see that the hotel uses own water cleaning, artesanal products and very natural material. Very nice equitation center and pleasant staff who explained to us a lot about how they breed the horses and prepare for each of the seasons.

There is no proposition for the place, not clear what activities are available, who is the target guest (families, kids…). Would be great to see more engaged staff, explaining what is available, what we can do and be more proactive in general. in the morning we could not shower as the electricity went off and with 13degrees outside was challenging to take cold shower and not be able to dry hair. Additionally, there is no heating at all in any of the facilities. Meals are not very elaborated, definitely not for a 5 star hotel and no options without gluten and lactose.

The food was amazing. The personnel super nice and helpful. Also the design of the hotel is really great.

Nothing to complain about. There is plenty to do in the hotel and it's a great experience for kids and adults.

linda e impecável

Many activities for children. Trails to walk, and zip lines to go down, with beautiful view, very adventurous. Bikes available to borrow at any time. Indoor and outdoor pools available. Gym and sports gymnasium available as well as games room. There are horses available for horseback riding. At night there's a bonfire with marshmallows to roast on the fire. The rooms in the bungalows are a bit far from the reception/restaurant and all activities are far too, but there's a golf cart service available to pick up upon request. There's a lake where activities are held such as fishing and canoeing. The indoor swimming pool is nice, as well as the warm jacuzzi. We went in winter so it's good that there's a pool to use even in the cold weather.

The room I stayed in was in the main house, (one double bed, for a couple) it was very small and dark. No decorations on the walls, made it look bare, and quite claustrophobic. There's a nice deck to walk out on when the sliding doors are open, but no view, it's all closed off by a huge wall. Although it's an outdoor deck, it feels very constricted. The bathroom has no ventilation whatsoever, and there was mould on all the walls. Very dark too. Little lighting overall. The indoor swimming pool has a changing room with shower, but there was no shampoo/conditioner/body wash available in that area. And not even liquid soap for washing hands on the sink area! They should rethink that and make it available for customers, since in the rooms the shampoo/conditioner/soap are all in a dispenser mounted on the wall, so there's not even an option to take it there. They can put the same shampoo etc. mounted in the wall there too as an option for whoever needs to shower there. Because it was winter we wanted to shower and change into warm clothes there so we wouldn't go out wet in the cold weather.