Thank you so much. My mom and I had an absolutely wonderful stay. Some highlights include the fantastic customer service, getting to the hotel very late after the kitchen was closing and allowing us to order food. Also, I asked for reliable and strong internet, and your hotel delivered! This was so important because I was working virtually Monday-Friday from 9am-5pm. I never had an issue with the internet. This was a huge concern of mine, and everything went so well. Last but not least, the facilities are so colonial and beautiful. Great location downtown and relaxing stay. Thank you City Centro!!

we loved the location ,but having the nice corner room with wrap around balcony meant putting up with music and people noises till 4 am from Fri on. Our best part was the staff kindness, Carlos was our savior ,unfortunately we do not speak enough Spanish to get by ,so if was not because of Carols ,for sure we would have had a different experience. I wish having staff speaking English in front desk would be a great help for guest like us who did not learned Spanish sadly .

I think having staff speaking English in front desk would be a great help for guest like us who did not learned Spanish sadly .May be English menu and more salad options .having a fridge and coffee maker in the room make a different even if is extra to pay.

The place was clean, friendly comfortable .

My only quibble would be the lack of a coffee maker in the room. This was the first hotel on this trip that didn't supply one. The breakfast at the hotel was more expensive than just going out for breakfast. But nice to have the coffee in the hotel.

Can't beat the location, the hotel is located right in the historical center, super close to beautiful squares surrounded by historical buildings, restaurants, bars, coffee shops, etc. The room was clean and super quiet. The terrace has a beautiful view!

The only complain would be that the complementary continental breakfast was very meh.

The location is very good, right in the city centre

The location is extremely noisy with the irregular and unlicensed clubs around the block. There is an afterhours place that starts at 02:00 and closes at 09:00 in the morning with unbelievable loud music. Apparently, it is owned by the governor and the authorities do nothing about it. No other quality hotels will open in the city centre if authorities do not prioritize legal, high quality, job creating bussiness.

Excellent location, beautifully renovated building, large rooms with very comfortable beds and amazing terrace with pool.

Staff seemed new and not all very well informed (although nice). For example, we were told by one person there was no laundry service although there is. We were charged $USD 105 for a bag of laundry which is a total rip off, and had to chase them for its return. Rooms with windows on the street were noisy at night, especially at the weekend. The bar on the roof only sells beer for some reason, no cocktails etc.

The pool and view upstairs were fantastic, world-class. The staff was friendly. The location was outstanding. The place was spotless. Our room was quiet as requested.

We should have been directed to a specific parking lot near the hotel as there is no parking on-site. It would be very easy to give specific directions to a parking lot. You would even have several locations printed and handed out to those who pull up. Also, I thought that for that price 1) Our room was too small. 2) Breakfast should have been included.

What a well-crafted space. The building is one of the oldest still operating as a hotel in Mexico, and it was very well thoughtfully redesigned and modernized. Great public spaces including the pool area and the outside area on floor 5. The room was large, with a comfortable bed and nice shower. The staff were lovely, and the location is great for exploring the historic city center.

Nothing to complain about.

I had dinner at the terrace restaurant and didn't find any vegetarian option except for salad but the salad was good with nuts and apple slices and the salad dressing was delicious.

The rooftop view is beautiful and the swimming pool is clean and refreshing but a bit cold in the evening around 6:30 pm in early January. I'm assuming it is not heated and maybe it's just as well it is not considering global warming. I swam for five minutes and took a warm shower just before dinner and it added to my stay.

I liked the location and the hotel was very nice. It was clean and the rooms were better than I expected. The staff tried their best to be friendly and welcoming.

I didn't like the fact that they advertise their pool online however, they rent out the pool and top floor for parties so it was not available most of my trip . The main reason why I booked this hotel was to use the pool so when I was told its closed on Saturday because of a private party, it annoyed me.