The staff were super friendly and helpful. The room was lovely and clean. Great facilities. Pools were great.

In both the restaurants and the buffet the food wasn’t clearly labelled with what it contained making it difficult for anyone with dietary restrictions / allergies. The staff would be very accommodating when you explained but the lack of clear ingredients made it difficult. Sometimes a dish wouldn’t even state a key ingredient like meat so it appeared vegetarian on the menu only to come with beef that wasn’t mentioned. And in the buffet nothing was labelled, again making it difficult.

The property is beautiful and exceptionally clean. There are several different restaurants from which to choose each day on the all-inclusive plan, and the food was excellent. Poolside bar service was abundant and a cute ice cream parlor was a surprising bonus.

Nothing the resort had any control over, but the sargassum this year was horrendous. It was a solid mass stretched 10 feet from the shore, making it impossible to get in the sea.

Big room with balcony, great pools, friendly staff.

Water pressure was a problem. Showering between 5pm and 7pm is nearly impossible with literally a thread of cold water as lots of people are taking showers before dinner and seems like the hotel’s infrastructure can’t cope with that. Don’t go during US spring break, it is too busy. Not all restaurants are of the same standard, personally disappointed with Sensai and the Buffet restaurants.

Everything was great. Food and drinks were wonderful. Everything was clean and rooms were large and beautiful. I wish there had been a door on the bathroom, we only used the shower as no privacy to use the tub.

Only thing we noticed was a bit understaffed in bars and restaurants. Service was a bit slow but only because of understaffing.

Such an amazing experience at this beautiful facility! Staff were incredible. Extremely attentive right from the start!! Went above and beyond for us…. A big shout out to Katia at concierge, Alberto our Butler, Jose, our pool towel gentleman, Ricardo, the drink server around the pool… Carlos, who is another Butler at El Beso, Jonathan and Angel, our servers at the restaurants… and cannot forget about all the workers at the spa! Big shout out to Alfredo and Adela!! Everyone made our experience full of fantastic memories! I will definitely be back again, and again, and again! This is what true VIP services is about!! Everyone always had a smile on their faces, and made the experience so much fun for us.

The food was great throughout our stay.

Most of the time, one person at the reception takes ages to check guests in or out. The first room we got, on the ground floor, had a very strong mold smell. They did not have another room available, so we were downgraded for one night and only received our proper room on the second floor the following day.

Upscale room with a great view from the balcony. Very comfortable mattress, robes, slippers, large room & bathroom. Very quiet at night in our room but really enjoyed the live music at night in the lobby and the fire show. Workers gave very good service and our room was kept sparkling clean. Shout out to Lenin the Bell Boy who took good care of us the day we had to leave.

Amazing. Rooms are spacious, everything is in high level. Food is amazing. All the restaurants are awesome, from buffet to a la carte. Everything was very tasty and amazing. Service and staff are just amazing, they all want to help. Big thanks to Antonio, Gustavo Wilbert, Elias, Jesus, Alesandro, Katia, Hildo, Angeles, Alejandro. from towels and pool bar, Jose, Bernabe , Renaldo, Estrella, Erika, Jazmin, Ulyses, Reynaldo, Joan Bares

nothing. Everything was exelent

A pleasant and luxurious resort with an adults-only zone. Nice and spacious rooms with all necessary amenities. Comfortable beds. Beautiful sea and a private beach with umbrellas and sun loungers.

All perfect

Staff was wonderful. Loved the adults only area. All meals were delicious and plentiful. Our room was very comfortable and spacious We would consider staying again and will recommend to friends & family

Better air conditioning in the restaurants or more ceiling fans