Comfortable hotel in a good location.

Over the two night stay, most of the time there was no staff around. I had to wait for a receptionist at check in, never saw anyone the next morning or evening, or anyone when I checked out at 9:00 AM. At check in they said we could have coffee and tea in the morning, but the coffee machine with hot water was not working. The showerhead was not in good condition, but no one around to report it to.

A fabulous location, close to everything we needed. Bed very comfortable. Room was nicely decorated and there was a huge comfortable drawing room and inner court yard available to use. Staff were cheerful and friendly. A decent typical Spanish breakfast was served. Would definitely go back.

The weather - it poured with rain, though we still loved it!

Good basic cold breakfast. No hot food (eggs, bacon or similar). Friendly staff, central location

Because it's El Rocio everywhere inside, including the room, there is fine sand on the floors. Not fun. Also the location or address given in Booking.com isn't the actual location of the hotel

I was not told beforehand that I had to change the hotel to Palacete, so when I turned up at Arenas there was nobody there at the reception; I had to phone and was told that I had to change hotel. That was a big drag because after having dragged my suitcase through the sand for 1 km I had to drag it once more another 1 km, so I was totally exhausted and a bit annoyed when I came to Palacete. Tha stay was very nice by the way.

We were very surprised by the location in El Rocio (because we just chose on the map somewhere near the entrance to the Donana nature reserve). We were upgraded to their location in the center, which didn't look much from the front but appeared to be a little 'palace' inside. The breakfast was basic but good. Personnel was very friendly. Donana wetlands on your doorstep!

Breakfast in the other hotel was lovely, nice view. Bird songs in the morning were nice to listen to.

Building works next door began quite early. Breakfast in a separate hotel so you need to walk 5/10mins to get there- not a bad thing, just unexpected. Coffee facilities downstairs were great, but there were not enough cups available to guarantee you could get one when you wanted.

Everything was perfect. Beautiful property. spotlessly clean. very helpful friendly staff. Perfect location. 1 min walk to the main area in front of the Church of the Virgin of Rocio/Marsh bird watching points/shops. also in a Sunday there are lots of hirers and pony/horse/cart rides available and many visiting Spanish families. My booking was brilliant value. If I was to visit again this is where I would want to stay.

Nothing

Nice little hotel with coffee making facilities. The air con and shower worked fine and my room cleaned daily. Wi fi was ok too, my room was close to the hub.

No real complaints. I never tried breakfast, I didn't really know where to go for it but I was out early birding every day, so I probably wouldn't have taken it anyway.

El Rocio was so beautiful it was a completely different holiday we are used too the settings were beautiful we will come back again .

My husband and I like a hot drink at night and in the morning but the machine was locked ..we will come back but stay at the hotel.

Well located near the lake and the entrance of town. Very clean and comfortable bedroom and bathroom. Calm area. I've been upgraded with a room with a terrace.

The quality of the breakfast food could be improved