Excellent hotel, clean and tidy. Excellent shower. Polite and pleasant staff who speak English. They take care of transportation and provide a detailed explanation of every question. Highly recommend

very nice staff, well appointed and very clean; hot showers; overall a great hotel and option; very good breakfast;

no big issues but just as FYI, no TV or safe in room. only real complaint was two roosters right next door who crowed all day and night. they felt like they were in my room since just separated by wall. bed didn’t have a box spring so was not comfortable.

nice overall, close to the center, cute outside space

the shower wasn’t draining well, from the too. we could hear people getting in and out the hotel so it was little noisy

Best shower in Ecuador. Common outdoor area really nice, lots of plants and shaded areas. Had a jacuzzi (only cold water though lol). Location was great, close to all the things you'd want/need. Staff was friendly.

Wifi didn't reach to rooms, sheets and blankets could have been better quality. Had to pay for coffee. You could hear other guests from time to time (but we were on ground floor, which may have contributed)

Room, building, facilities

changes pillows were too hard, we didn´t like the hotel surroundings they were not clean enough, there were not signal about recycling and use of water.

Breakfast could be better

Clean room, confortable beds, well located, very nice garden to be outside with a whirpool (but only allowed with cold water;-)) I can really recommend to stay there, the people are also very friendly

got an upgrade to la laguna hotel, staff was awesome. the hotel is close to everything

Quiet, comfy, easy to book tours through the hotel

Breakfast was ok

We were happy to be upgraded from this property to the partner hotel, La Laguna, so this review applies to it. It was clean and comfortable with large beds and AC worked well for us. It was lovely to have the pool, also! Alex, our contact, was absolutely lovely and helpful, even arranging our salvoconductos for our entire trip (not just our stay on isabela), and helping arrange tours for us.

Infuriating WiFi and no WiFi extenders to allow WiFi to work in the rooms. Literally had to sit in lobby to get any decent WiFi. I understand satellite WiFi is more slow and we were prepared for that, but a small investment into WiFi extenders would improve this place (and it’s ratings) a lot!