The extraordinary help I received from the owners after I crashed my car whilst parking. As I do not speak french, they were with me when the car was towed away, explaining to the driver what had happened. They then took me back to the hotel, sat me down, made sure I was OK and offered me a drink. They then proceeded to spend a significant amount of time phoning my insurance company to sort out all the arrangements, including getting home . If that was not enough, they upgraded my room and, because I asked whether I would be able to watch football that evening, they said if they could not arrange it in my room I would be welcome to watch it their own home. I cannot thank them enough.

The breakfast was self-service and there was a good choice. All the staff were very friendly and helpful. The hotel has recently been renovated to a very high standard. The restaurant in the photos of the hotel is across the road - there is another (more expensive) one inside the hotel. We had dinner in the less expensive one - it was good value.

Parking - in the square - could be a problem. There are not many spaces and the surrounding streets are very narrow so it might be necessary to park some distance away if the square is full.

Nicely renovated historic building. Our accommodation was actually 2 streets away but was adequate. Dinner offered on site with a limited menu in the “cave”. Actually surprisingly good.

Inexperienced check-in staff. Hard to find our accommodation because the room number was an odd number on the even number side of the street! Had to make 3 trips back to the main hotel before we were able to locate it.

My time in Poncin France was the best of the entire trip. The owners of the the Hotel De La Croisee are the most caring and generous couple, their attention to detail and making sure that you are well taken care of was outstanding. The meals served were 5 star quality. I cannot thank them enough and I sure hope to get back there again for another wonderful visit. Thank you both!!

Room recently well decorated with new bathroom. Since our last visit 10 years ago, Poncin has improved with expanded hotel, good choices of places to eat including Michelin starred restaurant. Lovely area, great outlet for local wines and cheeses at the edge of this small town.. Good continental breakfast.

Very charming village, the restaurant was fine and the welcome very friendly. The family room nice spacious, beds comfortable and good shower. Overall just fine for what we needed. We much prefer this to a low price highway hotel. We stayed one night on our way to the Alps for skiing and it is on our list for return when we visit the area again.

Awful journey thur France due to Eurotunnel fiasco and freezing fog all the way thru France. Arrived at 11pm and shown rooms which were good and comfortable. Breakfast was continental but the cheeses and coissants were wonderful. A good start to the days travel

The location was perfect for us to spend the night between our holiday address and our home address. The staff (English speaking) was very friendly and the dinner was superior. A typical French breakfast. The room is very modern, equipped with a lovely shower and a good bed.

Nothing negative.

We booked this hotel at very short notice as we needed somewhere to stay after driving back to England from Italy. What an amazing little place! The room was a family room and was decorated beautifully and really clean. The staff were really helpful and the breakfast was amazing. Wish we could stay another night as we wanted to explore the little village where the hotel was located.

Nothing.

Bed super comfy. Host very friendly. The room was ok for one person. The shower box wasn't large enough for me and I am not that tall, only 5'7. The shower nozzle could only be positioned horizontally, which I found a bit uncomfortable to point the stream down. The hot water is way too hot if you are not careful with the tap. I booked there because of the price and vicinity of where I was. The only think I would improve is the breakfast. It was full of cheese, but not ham or eggs or any other nutrient ingredients. There was only one croissant and a couple of plum-cakes. Not a lot of choices. Overall I was very satisfied even though of the few odds here and there. I slept very well for 12 hours and had a pleasant stay until I left early in the morning. I would recommend for a night or two.

Shower nozzle horizontal position only. Try to fix that and would be fine. Be careful with going all hot water because is deadly boiling. Point water mixer in the middle. Breakfast a bit lousy with only cheese and 1 croissant.