The standout for this hotel was the service. The team couldn't do enough to help and even when there was some misunderstanding about parking availability, they went over and beyond to help make sure our car got a park and was safe. The rooms were a very good size and very clean and modern.

It wasn't clear to me when booking that the parking was subject to availability (there's only 8 car parks which are booked up months in advance) and needed to be booked. However as mentioned above the hotel staff were extremely helpful in finding a solution.

The entire staff -front desk,breakfast servers ,cleaning-were consistently cheerful ,gracious and helpful the entire week I stayed there. Their positive attitude was a real joy.Need a taxi to go to Leece? No problem.Need laundry done? No problem.Would you like another soy latte? No problem. Rooms are modern and a good size. Wifi signal was strong. Hotel has arrangements with a private beach club for free transport (10-minute drive) to/from the beach .Or one can walk 10 -minutes to the public town beach-which has crystal clear water on windless days. Breakfast has healthy options. Fresh watermelon,cantaloupe,persimmons,etc. and nuts,dried fruit,cereals,eggs,pastries,yogurt,etc. Gym was small (weights and one multi-use strength machine) but adequate .Nice rooftop pool.The hotel gave me a wonderful stay in a wonderful town.

Amazing staff that couldn't do enough for us. They made excellent recommendations (e.g. boat trips and beaches) that were very good value for money. The location is perfect to explore the whole area and having parking is really useful when Gallipoli is busy in the summer. The hotel itself is modern, beautifully designed and the breakfasts were delicious too.

No complaints at all. It was one of the very few 10/10 experiences that we've had over many years of travelling.

This property was ultra modern , clean and the staff were very polite they went above and beyond to make my stay comfortable and communicated very well through text to let you know everything that was going on. The spa facility is honestly the best spa I’ve ever been to and the fact that you get it all to your self is an added bonus. The bed room and beds are soooo… comfortable and plush. This hotel is a must stay . I accidentally forgot my stuff in the safe on my way to the airport , the hotel made sure to shuttle my documents and contents in the safe and because of this I did not miss my flight . I want to thank this hotel for the outstanding service .

There was nothing that I didn’t like about this property itself apart from the breakfast server barely acknowledging me whenever I was there . The first morning the server who was a lovely young lady was really nice but the last two days the server that was there served everyone that showed up before me and I had to wait for the front desk manager to come and ask me what I wanted to drink .It was a bit irritating but that had nothing to with the hotel itself . I would still go back .

Breakfast was very good. Staff were uniformly charming and helpful. Furnishings are stylish. We went to Lido Sottovento, which was lovely.

Location is a little disappointing - no sea views because of surrounding buildings. Rooms are very organised around technology but we didn’t like not being able to prevent lights coming on in the room if one person got up in the night.

This is a new hotel with contemporary furnishings and lively colors. The rooms are very nice. The location is perfect. Close to the water and walking distance to the old town. Customer service is excellent. The ladies at the front desk, Gioia and Adriana, went above and beyond. They made restaurant reservations, gave us recommendations about sights and other towns in Puglia, and were an absolute joy to deal with. When we checked in Gioia sat us down at the bar to have a cappuccino (deliciously made) while the valet was parking our car in the garage that belongs to the hotel. We will definitely return to this hotel, and strongly recommend it to everyone who is looking to stay in Monopoli.

No negatives.

I have rarely enjoyed a staff and hotel as much as I did the Biancadonda. It's hard to pick which is more exceptional - the wonderful flair of the sleek modern one-of-a-kind furnishings and rooms, the spectacularly welcoming staff who went ABOVE and BEYOND, or the additional services they offered at no charge - like spa visit for an hour each....the welcome with coffee and snacks was a lovely touch, as was the valet parking ($25 a day, but they did it for you!), you really have to see the furniture, AND the HUGE SPECTACULAR TUB in my room. We paid a surplus of maybe $25 euros for that but BOY WAS IT WORTH IT! The tub has jets of two types and even chromotherapy (colors). The rain shower is also INCREDIBLE. The VIEW from the balcony/pool was wonderful to watch the sunset. Breakfast was delicious - a buffet with many healthy choices from eggs to fruit to yogurt to many treats, the coffee delicious AND we noticed if there was something more you wanted, they would make it for you! The desk people and the wait people in the breakfast were the kindest and most helpful I have found in Italy, they treated you like they wanted to be there and wanted you to be happy. I wish I knew all their names to thank them individually. The hotel was a short stroll from the old town Gallipoli which is adorable sort of like Lecce or Lucca- lots of adorable shopping and twenty million restaurants (but we got recommendations from the hotel for the top 5) This hotel is SUCH a gem, as was Gallipoli in general. It's a little treasure we feel like we unearthed. It is brand new and so it wasn't super full yet, but deserves to be. Please consider this your stop over if you are traveling to Gallipoli, and if you don't think you would make a stop, you'll be surprised how lovely it is!

Everything was perfect. Seriously. We absolutely loved it and couldn't get over how nice it was. We didn't want to leave! I don't think we even paid 300 euros and it was 5 star! Go before they get so busy you won't be able to or they raise their prices!

New hotel, comfortable bed. Staff were excellent. Pool deck was great to cool off after playing tourist! Breakfast was nice, eggs cooked if you asked. Close to the station and old town. Perfect position z

Little too high tech- with no in room explanation. Shower and lights all controlled by panels. No cups for coffee/tea. Just small paper espresso cups. Had to use plastic glasses for our regular coffee.

The whole experience at the hotel was fabulous. Rooms were very spacious and beautiful. The bed was the best bed I slept in and the breakfast every morning was delicious making me eat everything that was there! The cherry on top was the pool on the rooftop, the whole space up there was beautiful and quiet, and we've had it pretty much to ourselves in September, so felt like our private party pad. The hotel also surprised us with a cake and a bottle of bubby on arrival for our anniversary which was very sweet! Thank you so much for the amazing stay!!

Nothing.

The service was excellent, every staff member was very friendly and helpful. The breakfast was good and there were many options. The pool is a nice advantage. Hotel is near the old town which is very practical.

The shower in the suite is a nonsense as the absence of a door causes water to splash everywhere. The fact that there is no real door between the “bathroom” and toilet causes a lack of privacy. The AC is loud. Finally, even though there is a smart TV in the room, it is impossible to watch Netflix, even by going directly on the web version.