Beautiful property with exceptional staff/service. Lots of choices in terms of restaurants which were very good. Rooms were beautiful and exceptionally clean.

There was not really a "night life" scene but other than that, can not think of a thing our family did not like about the location and/or property!

Fantastic stay. Started with a minor error by the reception at check which led to my credit card being blocked due to suspected fraud (which I sorted with my bank the next day but not ideal after a 9 hour flight) and which was apologised for with a bottle of Prosecco and chocolate covered strawberries in our room the next day. We loved a lot of it, great food in the steakhouse, Asian, blue marlin at lunch and pizza in sanctuary town to die for. Our room an ocean view premium luxury suite was wonderful and hot tub great. There is some aging in the spa, it could benefit from being updated but our spa treatments were great themselves. Breakfast and lunch at casa Bella brilliant, room service great. The New Year’s Eve buffet was unfortunately a let down but it was the only choice that night, the blue marlin dinner menu just isn’t good enough and they should consider doing the lunch at dinner or just doing lunch until there are better dinner options. The Italian is well put together, but the pasta needs some work and as an Italian, it’s something you need to get right. Beach and pool are wonderful. Small tips and friendships with the staff are going to get you everything at this type of resort so if you’re fine with that, then you’re all good. Special shout out to Felix at the beach getting us where we wanted to sit everyday, Belen at breakfast getting us our table and full array of drinks for us, Cristian at the pool bar, Maria in the spa and at lunch, Omar with the drinks during the day - all fantastic servers.

See above

The grounds are lush and Spanish colonial its a masterpiece. The views from the castle pool are spectacular. 5 stars across the board for all the food and drinks. Rooms were cozy we did the castle which comes with a butler. However it's not necessary all the rooms and just as good. This is a peaceful resort so don't expect a ton of entertainment or music. Bring lots of 1s to tip everywhere you go around the resort. Expect to tip, and they deserve it. Speak spanish when saying your greetings they love it !!

We loved the location and the views. It was breathtaking to wake up to those views every day. It was incredibly peaceful. So much so that we even slept on our balcony one night. The staff were so friendly and remembered us. We loved the cleanliness and feeling so safe and secure. The food was exceptional, and the entertainment offerings were fun. We had a blast on our excursion booked through the hotel. We rode ATV through mud and swam in a cave. It was the best week.

There isn't much I can say I didn't like. The only thing I wished was that the places in Sanctuary Town were open for lunch.

Decoración and cleanest.

We come on vacation to relax and Not hear the employees shouting all the time and talking about their personal problems and even cursing! I would listen for guests to be talking but all I would hear was the employees that don’t know how to talk low specially when next to guests who are relaxing and enjoying the sun. Please take Note on this for a few other guests said the same thing about the employees. We loved this place and planing on returning soon! Thank you

We had such a great stay at Sanctuary Cap Cana Punta Cana. The food was amazing and there were lots of options. The customer service was exemplary. Oscar was an amazing waiter whom displayed magnificent customer service, was attentive, had a positive attitude and was extremely friendly. We truly enjoyed his customer service. Ventura was an amazing waiter whom made our dinner experiences memorable and special. He had an incredible personality and positive attitude. Felix was another excellent waiter who was extremely helpful, kind and displayed immaculate customer service. He was so professional and knowledgeable. All of these individuals made our stay at Sanctuary a five star experience. The customer service is amazing and I would highly recommend this resort!

A super safe location with mostly friendly staff. All of the food waiters were incredible and understanding with my food allergy. The pool waiters were hit and miss but overall everyone was lovely. The room was large and spacious, clean and cool.

There was a miscommunication on arrival with our luggage which meant we didn’t receive our luggage to our room until my husband went and collected it himself from the front desk area.

Breakfast was really good. Location was perfect.Room was very comfortable. Pools were great. Decor and cleanliness were first class.

The food in the Italian restaurant was not authentic and was therefore disappointing. Otherwise we enjoyed all other meals.

I loved the facilities and the hotel staff; they really give you a special (VIP) treatment. Jeremia was our butler, and he was very kind, friendly and always willing to help. Give this man a rise!

The variety of the buffet. The food was good, but it was always the same, just a few differences. I guess it's because the original restaurant for the buffet was not available and they used the space of an a la carte restaurant and you had the option to order from the menu.

It’s perfectly arranged to make it easy to enjoy at your speed. The food is impeccable. Fine or casual dining? Room service? All amazing. But the real stars of the show are the staff. I have to single out our butler, Angel who took care of us in the castle. He was an absolutely essential and beloved part of our week. He made sure we ate in all the restaurants. Angel sorted our appointments (And there were many!!!!!) in the wonderful spa. Angel was just a great and reassuring presence always. We had the best tour guide. Oscar at the steak house. Gasolina at the beach. Cappucino at the pool. All were absolute rockstars. Room service was on point. The staff on the phones and those delivering were lovely, kind and so helpful. try the room service chicken wings. they’re incredibly addictive. When it was time to go the transport I had booked for myself didn’t come. The front desk staff sorted it immediately. Angel even texted to made sure we made it. How about that? Amazing.

That I had to go back to work!! we didn’t want to leave.