The hotel is nicely designed. We found our room spacious, clean and tastefully decorated. The room has an amazing huge window bringing in plenty of light. The staff is very nice and helpful, especially Santiago and the nice lady at the breakfast! The grounds and gardens around the hotel are beautiful and full of art. The spa has all the facilities- worm and cold pools and even saunas. We had a very relaxing and quiet time.

We felt the hotel could put more effort to maintain its facilities at a five star level. Some things in the room were rundown - scratches on the floor and a stained carpet. We were disappointed that besides one complimentary bottle of drinking water, we were charged 5.50 € per every bottle we asked for. Every hotel we've stayed at provided us with free water and this price is unheard-of.

Amazing and very helpful staff! I have sprained my ankle during the stay in the city and the staff was truly caring for me during before departure. Amazing breakfast, great rooms!

Not being able to even slightly open a window in the room is not my preference. Breakfast only opening at 8 AM and since I was there for business with meetings starting early, hard to accommodate always.

The location, though, away from the city centre, is good. It is very safe and access to shops, restaurants near by is excellent. We loved seeing and getting a feelfor a non tourist location..

We weren't clear that it was such a distance from the city centre. If you weren't prepared to take a bus or the metro taxis to and from centre attractions lad Lamlash, down down centre shopping etc is expensive.

The room, the staff, the restaurant, the spa (being able to reserve time kept it quiet and tranquil), the garden. Excellent service from airport pickup right through to being dropped back off. A warm welcome and responsive staff, meeting requests quickly. Regular room servicing, including turn down service.

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I would have like clearer instructions about where to enter the property. Our taxi driver didn't know where to drop us off, and it was not obvious where to find the reception desk.

We booked for our 20 wedding anniversary and the hotel was amazing, clean.the facilities were super and well maintained. The room was huge and luxurious, with an enormous bed with quality linens. The staff were very attentive and welcoming, they suggested lots of excellent places to visit. The food was exceptional, especially the 15 course taster menu night we booked in the restaurant.

That we only booked for four nights !

The was was extremely clean and beds where the most comfortable I have ever slept on in hotels, amazing outdoor space and room service was the fastest in response time

Everything was amazing

Perfect housekeeping team with attention to deal. Very kind and polite front office team .

In room dining was below expectations,made order several times .It is pity because there is a michelin star restaurant in the property .Also, there are some issues with maintenance in the room and the spa .

Location was not the best, the restaurant though.. if you go to this hotel, make sure to visit the restaurant. It’s amazing!

The wood on the terrace around the jacuzzi lays loosely. Besides that there is few negative things to say!

Small, very styling hotel. Great staff

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