The lobby was nice and the room was spacious and well appointed . We got the in suite onsen and it was small but so nice to have available right there. The “public” onsen that I went to were very nice. The in room meals were the highlight though. One of the best experiences of our whole trip. AMAZING!!!! Most of it locally sourced too. I would come back just to eat!

The phone at the train station is a bit of a funky experience and our check-in took longer than expected. The outside of the hotel is pretty unassuming, and for whatever reason, I thought it was on the lake but it is actually across the street and behind another hotel. Still a view but not as prominent as you would think and our room had a wooden board covering the lake facing window. I don’t know why.

1. A Showa era ryokan but one that has seen some renovations, especially in the room. The place is well set up to handle foreigners and the staff are wonderful. There's a shuttle bus from the station, but even if you can't take it, the taxi is only 1000 yen. 2. The room itself was spacious and comfortable with western style beds. There's a toilet, shower, and bathtub. Sadly I have no view of the lake from my room. 3. There are several onsens and they gender swap in the mornings. There's 2 on the 8th floor, 1 on the 5th floor, and one on the 11th floor. The 11th and 5th floor gender swap. The 11th floor one has beautiful and breathtaking views of the surrounding area and its only an open air onsen. There are 2 pools, one small one and one about 2-3x the size. The 8th floor one had a decent size indoor pool and a small open air one. Towels are provided in the dressing rooms. 4. Dinner was very enjoyable and had several good flavors. It came with quite a bit of meat with grilled beef, grilled duck, and shabu shabu meat. Sashimi and other seafood items were present as well. I really enjoyed a chocolate mochi dessert item they had. The staff are wonderful. 5. Breakfast buffet was a bit small, but still plentiful. They had an omelette station and were making fresh tempura. There were a lot of juices and fruits available as well as many staples of Japanese breakfast. 6. I did the other onsens this morning. 8th floor had some nice views of the lake, especially from the upper open air bath. The indoor one was nice too though slightly smaller than the other one from yesterday. The 5th floor open air was fairly large and quite pretty with its rock formation for the bath and surrounded by flowers and plants. It was a comfortable onsen, though I prefer the gorgeous lake views of the 11th floor one. All in all, a good set of onsens. Anyone staying here will have access to 4 different onsen areas.

I had no complaints about this ryokan. They were fantastic and the facilities were wonderful.

The room was spacious and clean. Free snacks and tea were included, and amenities were readily available. Dinner was excellent, and breakfast was good, too. I tried 3 out of 4 of the public baths (none of the reservable private ones, though) and found them all to be very nice. I liked the indoor one on the 8th floor (which had an open air as well) the most, though the open air bath on the 11th floor was great , too. Staff were very friendly and warm, too. It was easy to access from Ogoto onsen station because there's a phone that allows you to call the shuttle bus.

It was a wonderful stay. We had booked a half board (about an 8 course private dinner) and private, semi-open air onsen in our room. The onsen was wonderful and we were able to see outside as we took our hot spring bath. The rooms were wonderful and the staff was amazing. The dinner we had there was delicious and I could not even finish my meal but the experience was great, and I would do it again. There is a shuttle that takes you back and fourth from the hotel to the train station but please do check with the staff on time. When we made it to the station it was a bit late, so we took a taxi to the hotel.

There is nothing the hotel can do about this but it is a little far but well worth the travel.

It was our honeymoon and it was sweet the accommodation offered us wine to celebrate at dinner. The dinner was phenomenal and we were so full after. The facilities were good and it was fun to play some pool and table tennis too. Hostess at dinner was pleasant and was timely in bringing each course, multi course dinner was delicious and was a wonderful experience. Great facilities with different onsen to relax in and each was a different experience

The arcade/games area could be refreshed a bit and renewed. I heard there used to be a VIP lounge. Would have liked to check that out.

Staff were very friendly. Rooms were comfortable and spacious. 4 different Onsen were amazing - when you worked out which day was for men or women! (alternated)

Not much to walk to in terms of eateries, although a convenience store down the road Booking.com advertised private Onsen in every room however, this was an ambition not an actuality yet. Staff were so helpful and let us book the private Onsen morning and evening for the duration of our stay free of charge. Excellent customer service.

Good breakfast, courteous, friendly and helpful staff. Great location. Good hot spring.

The first night someone was talking loudly 2 doors down and slamming doors at 20 past midnight. They woke me up and I had to call reception and ask them to speak to the guest who’s breaking the rule. It lasted for a long while after the staff member came to knock on MY door to ask me to show him which one. I don’t know what he said to the noisy guests but the noise still lasted for a long while after the staff member came to intervene!

Multiple hot spring styles for you to try. Food is excellent. Shuttle arrangement is convenient. Staff is kind and helpful :) WIFI has issue on 2nd day, IT support came to our room right away and fixed it. Thanks!

The room we stayed this time is a traditional one. The blanket has old style cover sheet on top of it, which is slippery and it’s easily getting away from blanket itself. Feeling cold in the middle of the night if you are grabbing the wrong one.

I'm very happy with our decision of choosing this hotel for our stay near Kyoto. It's only about 20 minutes away from the city and you can see lake Biwa from the room and the attached outdoor-bath! The staff was incredible, super friendly and quite proficient in english. In the basement there is a small arcade, and there was a (free) bingo event in the lobby, both of which where a lot of fun! The food was delicious and the room was one of the biggest I've seen in Japan. All in all it was an amazing experience and we will definetly visit there again if we get the chance!

The staff were super friendly, service minded, and fairly comfortable with English. We had a room with our own outdoor bath which was amazing, and the room as a whole was spacious, clean, and filled with amenities. All the food was great. Overall had an amazing stay and me and me wife really felt like we were taken care of and spoiled.

If there's anything to criticize, the location is a bit remote and if you're interested in doing anything else outside of the hotel it will involve some effort on your part (though they will provide you with a shuttle bus to and from the nearby train stations for check-in and checkout). Also, while the food was excellent, the amount for the kaiseki meals and Japanese breakfast could be almost overwhelming