Everything was excellent! Thank you !

Several comments : 1. It was disappointing to discover only UPON arrival that swimming in the sea is not allowed at Narada Resort. This should have been mentioned in the site description. 2. I think the airport transfer should be more often. Only four transfers per day force guests either to wait long or to take a taxi. 3. It would be good if the Resort could provide maps and more touristic information about the Hainan island. 4. For such high-level and expensive resort I would expect personnel to be able to communicate in English that was not the case.

There’s about 100 villas so the resort is pretty large. Our villa was great as well as our own ~20m private pool. Staff was friendly and helpful. Several restaurants were just fine, room service available

Literally no one speaks English - not a big deal if you’re using Alipay or any other translator app. Not too much of European food. Local cuisine is delicious, but it’s hardly possible to understand sometimes how the food would look and taste like before you order. Adding pictures of food to the menu would help a lot!

The concept of the resort is individual villas with their own special infrastructure and their own aura. It is located right on the seashore. The area is well planted. Traditional interior. Very comfortable beds. Our villa had its own pool (unheated) and jacuzzi with warm water. 2 large terraces. You can have your own dinner on one of the terraces, which will be bought from the restaurant. The large communal pool has a great view of the sea. Welcome Fruit's Basket content was updated regularly. Breakfast has a huge selection of dishes if you are a fan of Asian food. European travelers can also find their favorites. Everything is fresh. Great selection of fresh juices. After the first request, we were provided with a private transfer from/to the airport. Since our plane was delayed, free late check out until 16.00 was granted without undue delay.

First problem: Communication with staff is a big challenge for Europeans! They hardly speak English or any other European language. It's fun to use translation apps on mobile all the time. Since translations are not always accurate, misunderstandings occur from time to time. The staff tries hard to be professional. TV content captions are also just in Chinese. The second problem: Internet speed. Wi-Fi practically does not work. As a solution, we choose to rent Pocket WiFi in Hong Kong especially for China. Its quality was better, but not enough.

Villas are spacious and hideaway from each other. Rooms are well equipped. A private pool makes a stay more comfortable. Menus both at breakfast and dinner are various and delicious, including both Asian and European meals.

Though the staff if very friendly it is a nonsense that nobody speaks English at all. Every time you need to use an online translator even to make an order. The beach is very beautiful but it is restricted to swim, and you get this info only upon arrival. For some travelers it might be a disappointment.

Peaceful surroundings with nature and animals , lovely staff with a smile on the face and always try to help, beautifully designed hotel to make you feel like a retreat in the oasis, complimentary extras , such as free shuttle to railways station, free mini bar and welcome fruits , daily free activities to make the most of your stay

Since there is limited food options around and the local transportation service is not well developed, If they could provide shuttles to main eatery areas, or Qingshui wan (one busy business district at the beach), which will be more convenient for people who doesn’t come here with a car

Very kind and helpful staff. Wonderful buffet for breakfast, with lots of choices. the design and decoration of the villas is really beautiful and practical, with everything we needed for our stay.

The chaises longues by the beach should have a mattress, the wood alone is not very comfortable when you want to stay long.

Very quiet area near to Sanya. Very beautiful hotel with spacious villas. I travelled with my parents, and we all enjoyed it very much. The photos we took by the photographer there are amazing, highly recommended to use them to capture some unique moments. We have recommended this hotel to friends and family, who have booked their trip there as well!

not really - the hotpot we ordered to the villa is just OK.

We felt like we were in a fairy tale. Full of nature, friendly staffs, private atmosphere, high quality amenities, comfortable beds, everything was perfect to be relaxed. Infinite pool was quite long, so we could enjoy swimming very well. We want to stay here again next time :-)

Nothing

The breakfast is so so. Yet, the environment is really nice, our family enjoy our stay in both the beach and the private pool. Also, the staff is very helpful.

I don't quite like the mosquitoes but then it is not the hotel's fault. I guess travellers should get well prepare for this :p

Great amenities and friendly staff. They accommodated elders in my group with extra care and provided shuttles/wheelchairs. They also provided infants tents/crib/shower tub free of charge. The swimming pool has amazing views and in-house pools are cleaned daily. Overall great experience.

Some electric sockets did not work.