The staff were generally fantastic, from Dennis and Linet at the front desk to Bruce the bellhop to Celine at the restaurant. They always wanted to help and make our stay as memorable as possible. The room was beautiful and comfortable and equipped with pretty much anything you could hope for in a hotel room. The mosquito net on sliders around the bed was practical but also romantic. The air-conditioning worked perfectly. The pool was usually clean and inviting us to swim every day. Maureen at the spa took her time to do an excellent job on every treatment. There were a lot of great spaces to sit and hang out, so spending a day recharging in the hotel wasn't boring.

The hotel was under renovation when we were there, and there were often work crews in three different areas at a time, hammering, sanding, painting, and carrying materials through. I'm sure it will make the place even better in the end, but it was a bit disruptive. In order to get hot water in the shower, we were told to run it for four minutes, which I find a terrible waste of a precious resource. There were a couple little things that didn't work in the room, like a cabinet that wouldn't stay closed or a bathroom door that swung open with a bang when not latched. The room wasn't set up for two people when we arrived (even though there were two people on the reservation) and there was no wifi access in the room until the IT guy came and installed a repeater.

I enjoyed staying at the Sovereign Hotel so much I changed my plans and stayed an extra night. Facilities are excellent with a nice pool and areas to lounge about. I’ve stayed in many hundreds of hotels and can honestly say the staff here were the best ever. They were all so genuinely friendly and falling over each other to be helpful. Special mention to Celine in the restaurant. Hi Celine! I thought it was very good value. I’m sure you won’t find a better hotel in Kisumu at any price.

Perfect quiet location, very welcoming security and colleagues, very clean, very chic. Good breakfast Nice rooms Comfortable Beds

The shower cabin had mold on the corners, you could tell it was cleaned but they didn’t have the proper cleaning materials for the corners. The pool doesn’t have a guard, it is written in a wall that isn’t easy to see, so be careful. I wish there was cold milk served at breakfast.

The location is central to town centre and many tourist attractions. The staff were helpful with arranging boat tours and taxis and recommending places to visit. The location is serene and the rooms spacious and well kept. This is my new favorite hotel in Kisumu.

Not much I didn’t like. I expected a lake view but it has been blocked by trees growing in the neighbouring property, however it is still beautiful to look out and see green and a few monkeys enjoying the trees

The hotel is undergoing some minor renovations and is in good condition. Location in the garden-like neighbourhood with a view to Lake Victoria were reasons I chose the hotel.

Nothing worth reporting about. One feedback: It would feel nice if client was asked before changing his/her drink to another motel costly one ☺️

Breakfast was great, Coffee was also great. The property is located at a quite place with 24H security service. Not in the city but near the city. The area ist also safe. Elisabeth was so helpful since we had an issue with our booking. Thanks once again. The owner kept assisting with any request. Alfred from the Restaurant met our wishes thanks.

The pool is old and cold. somethings in the room needs renovation

Great location near the lake and near WestEnd Mall. Clean facilities.

My room was near the pool and it was really loud when they cleaned the pool and the music at the pool was also too loud. One of the days during breakfast, the cook making omelettes was a no show.

I liked the staff and how quick they responded to any issue. They made our stay so nice we can't complain. The rooms were very specious, and the bathtub was a plus for me. Very good place and location too away from the noise but supper close to the city too.

The first day breakfast was ok. They just need to work on the breakfast was not too good every day. But I'm glad they offer it.

Best hotel we stayed in for the last two years in western Kenya. Good quiet location, very clean and huge rooms (even a big bathtub) and excellent hot showers. Great coffee at breakfast and very pretty property with character. Will definitely be back, wish we had stayed here sooner!!

Very charmful hotel with tasteful decor, like an oasis in the middle of Kisumu. Very quiet area, excellent breakfast and food, beautiful pool area with plants from a fairyland. The staff is very nice.

The pool needed to be cleaned, they tried to give us a cheaper room than we had booked, we had to ask several times for two towels (there was only one) and toilet paper refill.