We loved the environment the hotel had created . Delicious food. Chef roaming in the dinning area totally dotting on guests. Welcoming , helpful staff. Special menu & Thursday gatherings. It was just lovely.

I think they should work on the pool & gym area.... Make the pool a little private.

Nice, specious hotel with an amazing team.

Bathrooms could be cleaner.

Location / Breakfast

On September 24th, at 11:30 pm, a strange situation happened to us with the night receptionist. My wife was standing to inquire about a certain issue and he was busy with another customer and was answering another customer but did not pay attention to her at all. This behavior bothered her and she called him from the room and told him about his behavior. His response was truly a shock to us. He said that his religion and upbringing prevented him from looking at a woman. I went down to him and I was angry with him and I confronted him with what he said and he apologized and said that he was an employee under training and did not have experience. I do not think that I will book at this hotel again.

Here’s your refined review with the feedback on towels and toiletries included: I had a great experience staying at this facility. The place is clean and spacious, making it ideal for large families. The staff was extremely cooperative and honest, especially the reception team. They informed me at check-in about a minor water leak in the room and promptly took care of it, ensuring our comfort. Room service, particularly Mohammed Shahdad, was exceptional—always attentive and doing his best to assist. Our reservation included breakfast, which offered a great variety of delicious options suitable for the whole family, including kids. The chef was actively present, checking in to make sure everything was satisfactory, which added a personal touch to our experience. The check-in and check-out process was smooth and hassle-free, making our stay even more enjoyable. Areas for Improvement: The only thing that needs improvement is the availability of towels and toiletries in the room. We had four restrooms, but one had no towels at all, while the others had only two towels each, with no hand towels or different sizes available. Additionally, the number of shampoo and body lotion was limited to one per restroom, and one restroom had none. Overall, this was a comfortable and well-managed stay, and I would highly recommend this place for families. With a small improvement in towel and toiletry availability, it would be even better!

The hotel is relatively new, neat and clean. Breakfast was excellent. Parking spaces available and overall it is comfortable. The location is close to the sea front (walking distance) and many restaurants are close by.

Overall the hotel stay was excellent. However, the staff should stop asking the guests repeatedly if they need anything. After checking in, they sent a staff to my room and rang the bill multiple times, taking me out of the shower, just to ask me if I need anything! Later, they called twice and send messages. At breakfast, I was asked three times, while eating, if the food was good. This comes to the level of harassment. This has to be stopped.

Perfect location close to the area we needed to frequent daily to take care of some matters, both personal and business. The two bedroom executive suite was roomy, beautifully decorated and very comfortable for my sister, our elderly mother and I to spend a few weeks in. The staff were all very gracious and accommodating and friendly. We couldn't have asked for a better place to use as our home for a few weeks away from our far-away homes. Thank you we will stay here again.

Day shift (Girls) are so cooperative and helpful as well as respectful, in fact, they are letting all outside deliveries to be handeled by the bell boy with no issue.

However, the evening/night shift boys shift are so rude and arrogant and have a bad customer service, regardless of your length of stay they are very lazy+ saying random rules that are not there in day shift !!! except for one man sounds like (Jeddawi voice) he was fine and cooperative. Breakfast dinning area is very basic and the food not tasty as well. Seriously, Somerset management the night shift is a very bad impression to your hotel no matter what are the rules, there are (Proffissional) ways to do it, specially for those who are used to 5 stars hotels and wanted to try your 5 points (4 stars) hotel!!

Everything in this hotel was outstanding! The room, location, parking, facilities and staff were great. There is indoor and outdoor playground. Overall very very clean and fulfill your needs and even more! The air condition was cold so it is wise to set the temperature at 26*C. The price is a little high and I hope they review the prices so I can book in this hotel whenever I come to Alkhobar.

The only issue we faced was the drainage of the shower was full of hair and awful. However, they immediately cleaned it thoroughly and was fine. The breakfast was expensive so we didn’t take it.

We were a family of four and stayed at this hotel for less than 24 hrs but it was a pleasant stay overall. Excellent location, very clean hotel, wonderful aroma everywhere in the hotel, spacious lobby & rooms, good beds, pillows, duvets and seating facilities. Excellent parking, fast elevators. We booked a 2 bedroom executive suite which had lots of space to relax. A large living room, a dining area and a kitchenette with a wonderful refrigerator, microwave, oven, washing machine, a dish washer, a kettle and toaster. Bedrooms furnished in a modern manner with good quality stuff. Bathrooms had good fitting. Good towels.

Toiletries and kitchenware were deficient and not accordingly for four ppl and we had to ask for it. Breakfast was not included even though the price I paid was quite high for one day and otherwise was expensive per head .

I stayed with my family and we had a wonderful experience. The rooms were clean, spacious, and comfortable. We were pleasantly surprised with a free upgrade, which made our stay even better. The staff were very professional and welcoming—special thanks to Fawaz and Abdulaziz at the reception for their kind assistance. We requested an extra bed and it was brought very quickly. Nour was also very helpful with our luggage upon arrival.

N/A