The bed was extremely comfortable, and the room was well appointed. The breakfast staff was amazing! I'm not sure how they kept everything well stocked and clean, with the number of guests. The room was nice, but the bathroom could have used some attention.

There was an arrest right in front of the entrance, looks as if a staff member was involved. There was a lot of gawking and uncomfortable atmosphere as we were leaving to visit with family. I'm aware that's not a situation you have much control over, but not a good look all the same. I don't mind the bottles of shampoo, body wash, etc., but please ensure they are stocked and not empty upon arrival. There was a leftover noodle lid/wrapper on my nightstand when I arrived, so just attention to detail while cleaning.

Room was great, pool was great, breakfast was great. One staff member in particular went above and beyond. We stayed there before our cruise and only realized a week later that we left our jackets behind. We called the hotel and the staff member that was working that morning located our jackets and set them aside for us to return and pick up. We were very thankful.

Hotel Is dated, there was a water leak on our floor right outside our room that required commercial fans running in the hallway to dry out the carpet. They were loud and ran all through the night.

The check-in process was good. housekeeping was well done baths were clean. Breakfast included real fruits and cereal and other healthy choices. Coffee was good. Clean swimming pool a basic gym with free weights, small kitchen with dish washer, non-quoted pots. Hats off to the cleaning staff, the front desk staff and the management. Maybe management could add some ripe bananas to the breakfast options. Much better service, cleanliness and breakfast choices than extended stay hotel chain. checkout https://876coffeebeans.com for some excellent bluemountain coffee

We were surprised by a parking fee after we signed documents etc. It wasnt mentioned on Booking.com. Dont think that is fair to customers no matter how small the fee is. Tell us upfront. I will be writing to the management about this

We stayed in a spacious and comfortable two-bedroom suite. The pool and grounds are very nice, both for those of us in our party that enjoyed swimming and for the others who enjoyed the outdoor gardens and patios for relaxing. The breakfast was one of the best we have had with plenty of comfortable seating. Plenty of parking. Would definitely stay here again.

I would suggest hotel management spend some time coaching their front-desk staff on basic customer service skills. With maybe one exception, I'd describe the front-desk staff as curt and dismissive. Very little eye contact, did not ask how our stay was, generally not a welcoming experience. They performed their duties of checking us in and out, but was a cold and distant experience. (We also didn't appreciate the Sonesta policy of charging for early check-in even though our room was ready. Haven't experienced this with any other hotel chain.)

Arial at the front desk was professional, pleasant, and empathetic when my reservation at another hotel didn't work out. She was working hard to accommodate multiple guests and remained courteous and kind to all. She makes this hotel stand out! The room was large and included a kitchen. If looking for a comfortable extended stay, this is a great choice. Everything worked well, and the room was clean. The location was good--close to the Broward Mall, restaurants. and a hospial was within walking or a short ride service trip. Airport was about 20 mins by car. I paid $35 for one way Uber to the airport from this hotel.

Proximity to groceries and other stores. Very clean . Antonia was the manager mostly on duty during our stay and she was very helpful as we’re all the staff. The rooms are not cleaned daily but if you book a cleaning 24 hours prior it is cleaned . You can get fresh towels and sheets every day and if you put your garbage outside the door it is picked up in a timely manner

Nothing

The front desk staff and the gentleman, I think his name is Pierre, who patrols the hallways and picks up your bags of garbage etc were so friendly and helpful and interested in us. They really made us feel valued. The rooms are like little apartments and were great. They have also returned to giving you soft and firm pillows so I did not have to order a soft pillow from amazon this trip.

The air conditioner in rooms 414 and 428 (my sister's room) were so noisy when they clicked on in the cupboard in the bedroom that you jumped and could not hear the TV. We had to figure out how to put the fans on constantly in the A/C system to drone on so that we could get any sleep. We have stayed there many times in the past and this never happened but now they have to look at their A/C units and remedy this. They really need to see what is going wrong with them.

The front desk clerk on weekdays was superb and you can't beat the location. With a supermarket a few hundred yards away and a shopping mall not far it's in a great spot.

We did not have working televisions in one bedroom or the living room from Saturday to Monday afternoon as they were changing providers, but now you have a vast array of channels. Far better than ever before.

The assistant manager Ms Shemma and night shift supervisor Ms Genie was phenomenal ladies on my my stay they show compassion excellent leadership any concerns they handle it wonderful I do appreciate you both thank you both for all you do also thank to the hard working housekeepers and housemen that line of work is not easy at all a huge thank you for all you do I love it the breakfast selection need to add waffles asap ....

The the selection of just fry potatoes for breakfast that a no bueno atleast add waffles machine right next to the toaster pancake batter is very inexpensive atleast give us a second option other than just fry potatoes everything else is a great selection for breakfast

The room was awesome. It was clean and had everything we needed. We had to rush in our mornings during our stay, so the breakfast available was an advantage. I loved the breakfast provided, it had plenty of choices and was fresh. When we visit the area in the future, I found our home away from home. The staff were awesome as well, and friendly.

no complaints, except I didn't have time to use the pool.