All was absolutely amazing. Staff were attentive, friendly, very smily and helpful. Nikos in the restaurant is a legend and extremely helpful, friendly and very knowledgeable. The staff at the front desk were equally helpful and friendly. We will be back.

Wi Fi can be a bit temperamental and a bit sluggish and it would have been great if they had British TV channels

The room was equipped with everything we needed, and even more. There are different kinds of pillows, bedding was top quality.. There is a special room for storing bikes / skis and even a bike-wash... For breakfast there is a juicer available, guests can make fresh juices on their own.

For breakfast - coffee machine isn't available to the guests, it's always necessary to ask the (busy) staff to prepare and serve coffee. Around the hotel there is lack of grassy area, so it happened a couple of times that our dog peed on the paved street (which is not nice)

Everything was great! Food was delicious, staff was really really friendly. Rooms very spacious, clean and very very nice. Location probably could not be better since is in the middle of two chairlifts and in the city centre. Joker card made our vacation much easier and cheaper.

Modern hotel, exceptionally positioned, everything you need is there. Staff was amazing, especially Predrag, Zhivko and receptionist Jelena who attendedto all our needs. Even the owner came to talk to us few times. Jasna provided the most amazing messages ever!

Nothing

I recently had the pleasure of staying at the perfect family ski vacation hotel and I can't recommend it enough! The location is absolutely unbeatable, right in the center of everything with easy access to the slopes and all of the town's amenities. One of the highlights of the stay was the lovely spa. After a long day on the mountain, it was the perfect place to unwind and relax. The facilities were top-notch and the staff were incredibly welcoming and accommodating. And let's talk about the food! The breakfast and dinner were simply delicious. From the freshly baked pastries to the perfectly cooked eggs and bacon, every meal was a treat. And the dinners - each night there was a different selection of locally sourced ingredients cooked to perfection. It was a culinary experience not to be missed. And when it was time to retire for the night, the beds were incredibly comfy. It was easy to drift off to sleep and wake up feeling rested and refreshed. Overall, I can't say enough good things about this hotel. The location, spa, food, and accommodations were all exceptional. I would highly recommend it to anyone looking for a wonderful family ski vacation.

We should have stayed longer!

The location is perfect for skiing, the staff is friendly and helpful, our room was comfortable and clean with a nice view of the mountains.

Given the price, I would expect larger selection of vegetables especially for dinner salads. Overall, the dinner was ok, the deserts were of a high quality.

nice ambience, welcoming, decent sized bedrooms

our room was in need of refurbishment and looked nothing like the ones advertised but it was still a good room didn’t like being charged for tap water for dinner. I understand there is a high charge to transport drinking water to the resort but even so…..

Excellent service and staff, fantastic food (especially dinner), perfect location

Location and food were very good. Nice service from those who cleaned the room to the reception staff.

Some of the wait staff could have been better trained and had a little better time for wait staff and wine choices during dinner. Location and food were very good. There could have been a kettle or something else to make coffee / tea in the room. A 4 star hotel should have it in every room.

Great breakfast and dinner. Very high quality! The staff was very friendly and kind. The room was super clean and included a special bag with towels for the spa. The location is good and the view from the room was wonderful!