We rented a one-bedroom apartment with kitchen. The bed in the master room is very comfortable and in good condition. The staff in the front desk is very nice and serves our needs very quickly. In general, the overall condition of the hotel is nice and clean.

We rented a one-bedroom apartment with kitchen. In our first night, the hotel gave our room to the other guest so we had to stay in a smaller room. However, hotel did compensate us a small amount of money, but we'd like to have our booked room on the arrival day. The sofa bed in the living room was not that comfortable and should be improved. The staff who cleaned our room forgot to dump the garbage in the kitchen or clean the kitchen floor in some days.

Great to have free shuttle from airport to the hotel since Uber doesn’t work and there’s no other buses, I assume taking cab or renting a car is only choice. Warm and cozy rooms has everything we needed to stay: TV, fridge, plates, cutlery, coffee, tea and even a toaster. Hotel has a little gym with sauna. Restaurant inside of the hotel provides a good variety of options: salads, pasta, steaks and burgers. On Sundays they have a brunch for 40$/person. Prices are regular more or less compare to Vancouver, quality of the food is pretty good for the price. In addition, there’s a grocery store in 7 min of walking.

I didn’t have any negative experience, maybe a price a bit high, but overall I think it matches to conditions.

The spacious room had all the additional amenities. The restaurant accommodated me, allowing me to order only toast even though it was not on the menu. I was able to arrange a late checkout and stay in the lobby of the hotel until the shuttle arrived. The front desk will hold your luggage until it is time to leave.

The two things that I did not like were that night staff were unfriendly. I felt like I had done something wrong by staying at the hotel and checking in so late, even though I had warned the hotel what time my flight came in. The one other thing was that the shuttle was late picking us up at the hotel and then drove around while talking on the phone. It made me even more late getting to the airport, and then I was dropped off at the wrong terminal. I was able to get to the correct terminal before the cut off time.

We booked the executive suite which included a full kitchen, washer/dryer, living room and a separate bedroom. This was very convenient as we stayed a week and we were able to save a bit of money by stocking the fridge with some basic necessities. The room was very comfortable and the perfect temperature on those cold February days. The main room and bathroom were clean. The bed was super comfy. I would just liked to have had an extra blanket.

The only thing that I would mention, is when I asked the house keeper to empty the garbage bins, she told me to do it myself and leave it outside my room. Not a big deal, but just odd as she was on the floor cleaning anyway.

Great location. Near city center and many dining and shopping options. Quiet room, and very clean. Spacious.

Please beware: I had $250 blocked on a credit card. Not unusual, the usual excuses being "damage deposit" or "to cover incidentals", but not mentioned on Booking.com app. Clients should be warned before/while booking. Sneaky behavior, in my opinion. The reception desk seemed to be permanently hosting a family reunion. To be fair, the woman, obviously not part of the family,who checked me out was professional and sympathetic and obviously had a good grasp of her duties.

Big room. Nice and clean washroom. Nice and helpful staff. My fridge didn't work but someone from maintenance fixed it right away. I needed some cutlery, someone from the restaurant brought it. I asked front desk for recommendations for tours and they were happy to help.

I was on first floor so I had to keep the curtains closed usually all the time because it was on the same level as the parking area. The room had some areas that could have been cleaner. There were a lot of stains on the bed skirt and there was some splatter on some areas of the walls.

It was centrally located close to centre of town as well as the small lake where you could take a walk. The staff were very friendly and helpful. Had all required services and the restaurant was very good value with good food.

We had a one bedroom apartment with a kitchen and while the kitchen had all the basic supplies, some additional items such as bigger bowls and some extra cutlery would have been helpful.

I honestly don’t really have much to say besides it’s a comfortable hotel

As much as I like the hotel, I can’t say the same for the staff, as soon as me and my other walked into the hotel we got hit with security yelling at us asking for our room number and room key and if we even stayed there. Meanwhile there were 10 other people in the lobby. I’ve never experienced something like that at this hotel before. I don’t know if it’s cause me and my other are native, but he was very rude about it and yelling in the lobby with people around. It was embarrassing.

The staff were very accommodating of our need for separate receipts for the different nights we stayed, as it was both a personal and business trip. They also worked in a last-minute request to extend our room with no hassle and no extra charge when we unexpectedly needed to stay an extra night.

The dishes provided were not clean and, considering the latitude, the rooms need better black-out curtains for spring/summer nights

great location

the toilet blocked on the first night. We should have guessed there was something not right as the plunger was next to the toilet. Water from toilet flooded bathroom floor. Staff were quick to find us another room with a working toilet. Heating in the restaurant did not work for a few of the nights we were there so did not use the restaurant as it was very cold.