Every staff person,that we had any contact with,was very kind,helpful, and friendly. We had to change rooms and that was absolutely no problem. They responded quickly to the problems that we had with the 2 different rooms. Their hospitality was wonderful.

We were surprised at the pretty high cost of the fairly ordinary breakfast. Maybe the Continental Breakfast should be free, and the larger breakfast a few dollars less. Also, the pillows in both rooms were awful. Lumpy and thin. Had trouble in room 116 regulating the thermostat to deliver a pleasant temperature. It was not cool enough or it too cold. Maybe it needs instructions?

I like that you can check in from the mobile app. I also loved that on the app you have a mobile key to your room. Also, I loved the option to pick what floor and room you want. Their snack store was outstanding. I liked the variety of options. The mini fridge was cold, and the freezer even worked! Was very surprised that my drink froze overnight.

The ac unit probably could use a new filter. The room had a slight damp odor. Didn't like the broken light in the restroom vanity and the mold underneath the little shower ledge.

I stayed with my family for one night. The room was clean, particularly the bathroom. The bed was okay, not plush but not uncomfortable either. The parking was free and the staff was friendly. The pool seemed nice and it was heated, but we didn't go inside. Overall, it was a good experience but we stayed for a very short time.

The coffee maker had pods but no water, so we couldn't use it. It would be nice to have complimentary water in the room. The minibar was empty. The bed could be a little more plush. I thought the pet fee was too expensive ($75 per night) so I decided not to bring my dog with me. For the price of the room ($129), the breakfast should've been included (it was $15 per person).

The cleanliness and the friendly and helpful staff.

Well, the walk in shower leaks tremendously onto the bathroom floor. I use many of the towels to clean it up so each time I'm in that type of room I'll make it a point to request extra towels. The window shear controller in the first room wasn't working properly. Despite these minor items, I really enjoy staying here.

The rooms were clean, the staff was excellent and accommodating. Everyone from the front desk to the cleaning staff greeted us every time they saw us. The property was safe and they even have security walking the property at night to keep the lot secure. Would definitely stay here again.

everything was perfect!

Every staff member was absolutely wonderful,kind and helpful.The night receptionist helped me get a wheelchair for my husband and even gave me disinfectant wipes to clean it. This was important because he just had surgery.She was very kind.

I felt price could have been better. I needed to check in before 3:00 p.m. (which is extremely late), I was charged $30 to do this even after I explained we were traveling for my husband to have total knee replacement. 2 rooms were available?? ?I felt it was greedy to pay this on top of the already steep price for the area and the room. Also, no breakfast provided although what they had for sale was worse than most hotels that have continental breakfast.Plus, I had soups etc.to make for my husband after surgery but the microwave didn't even work.I had to leave to go try to find food that was o.k. for him to eat. It was very inconvenient !! He could not travel, so it was very nervewracking to do this.

I was initially told by the check in staff that I would get $20 of voucher daily for breakfast as a Hilton Honors member. But, at the check out, they didn’t honor the vouchers. It is not much money but the misleading information and disrespect were frustrating to me

As noted above

it was a nice facility with a bar and a little mini mart for like 7eleven type items for later night munchies!

it was a little difficult getting a hold of room service. i dislike places that have that $200 refundable deposit. other than that no complaints!

Convenient to Big Bear, Riverside, Loma Linda, Rancho Cucamonga and Redlands, all places we visited on our short trip. Also liked the option of food available in the hotel and a Mexican and Thai restaurant two minute drive (7 minute walk) in the office complex nearby.

Beds were comfortable, microwave and refrigerator were totally useful, shower had great water pressure, everything was clean and tidy, TV and A/C worked well, there was even tissue and bathroom essentials including a hair dryer that also worked! The venue was close enough to our weekend event at NOS to walk to, but we still decided to drive, as it was a 2 mile walk, and we didn't want to walk back in the middle of the night. The cost of the stay was the only thing that was a little pricey, but to be honest, the stay was well worth it! Will definitely stay here again for all future events in the area.

Really nothing, everything was to our satisfaction. If I were to say something that could use an upgrade, maybe the cozy chair in the corner of the room could have been more plush and cushy, but overall everything was worth the value!