Huge room with comfy bed. Friendly helpful staff ( especially helping us drive our car out when we left..a tight maneuver!) The location is very close to some nice squares with great eating options. They have parking which is a huge bonus in the city. They have a great terrace that gives excellent views across the city day and night.

Sometimes street noise from evening walking/singing tours that passed by quite close was quite loud later in the evening (would apply to any hotel in the area however)

They do not serve breakfast at this hotel. But you are mere steps away from a really great coffee bar and only five minutes to plenty of restaurants. They do provide you with a Nespresso type single serve coffee machine, bottled water in your room.

I won't say that I didn't like this - but it should be mentioned for those who are temperamental about being woken up by church bells right outside your window. I mean, it was as if the bell was hung right outside my window. But the year before I stayed on the opposite side of the hotel and never noticed the bells. But on that side the music from the bar across the street and the troubadours on the street under the balcony went on until 11 p.m. Choose your room accordingly. Just ask when booking. However, with everything this hotel offers and the value, this is no fault of the hotel and minor in my book

Well located, within easy walking distance of all the principal sights of the Historical Centre. Helpful staff at the front desk when asked about recommendations for restaurants, arranging tours etc. Great view. When a problem arose with billing for the room (my credit cars was charged twice), the issue was resolved quickly and easily, with many apologies from the management.

The room had minimal furnishings. Additional shelf or a bureau would have been helpful.

Location. This site has included parking. The front desk staff, Moses helped us find parking for our massive truck which would not fit through the entrance to the parking. Our truck was 8’1” wide and not a regular truck, but most cars and trucks would fit. Anyway Moses took extraordinary steps to make sure it was parked safely and spent several hours accommodating us. Thanks Moses!

Wifi was not working in the room but we were given access to another wifi. Our friends were staying in a second room which had no hot water. This problem was not fixed while we were there.

A 5-10 minute walk from everything and relatively quiet. Fabulous views from the terrace and our room. Great WiFi and showers. The staff were great - getting us event tickets and booking taxis. We felt safe.

No restaurant for breakfast. Odd that it has apparently remained closed for years.

Parking situation was great, the location was super central( less than a ten minute walk to union del Jardin). The view from the room with balcony was stunning, exactly what you would expect from Guanajuato

Hot water was sometimes a little lukewarm

Good location a block from El Alondiga and the Mercado Hidalgo. The room was clean — very sparse, and the staff was extremely helpful and accommodating. Nice views from the terrace.

I was happy with the property itself and the staff but I thought it was too expensive for the room.

It was extremely clean! And the staff were so welcoming and warm. I would recommend and will definitely stay there again in the future!

Nothing

This hotel is in a beautiful, soulful building in the perfect location. Onsite parking was a plus, but a bit tight on the corners- the staff are happy to help spot you into the spaces if needed. The room I stayed in was large and comfortable, with some nice extra amenities like coffee pods in the room, in case you can't quite make it the two doors down to the cafe next door. This location was fantastic- very slightly tucked away from the busiest parts of the historic center, but an easy, if sometimes hilly, walk to great food, historic sights, and the hustle and bustle of el centro.

We could hear some nighttime music that ended before 11pm or 12am, to be expected on a Friday and Saturday night in as tourist-focused a part of the city as this. With windows that close and wood shutters behind that, it was manageable- bring ear plugs if you're sensitive.

Location, food restaurants and attractions near by.

If it wasn’t for me calling about the parking I would probably be lost, however if there were to be signs pointing towards hotel and parking a few meters before the hotel that would help people find it without missing it the first time.