Rooms are spacious and beds comfortable. Temperature control is excellent and food and service of the highest order. There is shuttle service to ski center and railway station which is very efficient as well.

It’s not as convenient as the Prince hotels which are just next to the ski areas. But it’s near enough (about 5-10 minutes drive away). Sometimes when it gets busy we have to wait for the shuttle, but hotel staff do try their best to make it efficient. Not many taxis around so unfortunately couldn’t go too far off from the rail station and Prince hotel areas.

The service was excellent and the staff went out of their way to assist us and make our stay as comfortable as possible. Despite being an upmarket hotel, they were still very accommodating and welcoming of our toddler and there were extra amenities for her which were appreciated. The hotel is situated in the older part of Karuizawa and is within walking distance of many beautiful attractions and restaurants/cafes. The breakfast is also excellent.

Off the main street, many good restaurants like Suju and the ramen shop next door, comfortable quiet rooms. Staff very friendly and having the shuttle to station was useful. Managed to sort out my taxi plans in the town and good suggestions.

Not have an all day lobby service for food. Breakfast could have more variety.

1. Great location! Bus stop is literally right outside the hotel. Bus around Karuizawa tourist spots are outside. It is also literally at the entrance of the old Ginza street which has great snacks. If needed, the hotel can also drive 5 mins to the Karuizawa station where you can do all the shopping at the outlet. 2. Great staff. Very polite and very helpful 3. Good breakfast. 4. Comfortable bath area at basement.

Nothing much. Lovely hotel.

The place is nice. The staff is very nice. The room is quite big so its good for family with the kids. The location is far from the ski resort but they have a shuttle bus where you can catch and request time in advance so its quite good.

The breakfast is not variety. We stayed for 5 nights and the main course is exactly the same even the buffet is the same. We got bored of it so we ended up finding breakfast outside the hotel.

Service was excellent, shuttle service was amazing, breakfast was delicious and rooms were very comfortable. Love the coffee machine. Staff were always ready to assist us.

Nothing

the staff were very nice and helpful, facility is superb and very comfortable hotel room. the onsen in the hotel is very excellent and convenience.

the breakfast has too little selection and same as every day. Not very much selection of dining room or restaurant in the hotel.

The shuttle service so good, and the driver is so nice. The room service breakfast is good, no need to line up.

Feel like the public interiors, need to maintenance and update. Doesn’t feel like a four star hotel in Japan.

helpful and friendly staff. Breakfast was very well-prepared in term of the quality and the presentations , also very delicious. The shuttle service is above my expectations.

nome

Top notch world class customer service, shuttle service to and from the station, wonderful public bath and corona virus safety measures. All of the staff made the stay personable. I strongly recommend the hotel.