The location is excellent in terms of local public transportation . Ground (entrance) floor staffs were very polite and welcoming .

There were three lifts and I always had to wait long . There is NO public parking facilities within the hotel nor nearby . The hotel fittings were very worn out and must need revamp. These points are infact very vital for the hotel to stand strong against others within the area .

value for money. the room is comfortable, strategic location, staff is friendly

better if the hotel could provide iron n iron board in room

Room was about right size . Furnitures were dated . Housekeeping was excellent . Location was excellent .

Renovation is needed .

When we were checking in the staff was very friendly and assisted us with our luggage. When checking out the staff also kindly assisted us with calling a cab. The room was sufficiently well furbished. We were able to open up 2 medium luggages with some rearrangement and there was also 2 seating areas and a luggage stand provided. The location of the hotel is highly convenient being just a short 5 - 10 min walk away from the main Causeway Bay Area and there are a lot of marts and good eateries around. Overall a good location if you like staying near shopping area and good eateries!

Although the room was generally clean, there was some noticeable dirt and green debris near the socket area at the table. The rest of the room was clean. No issues with the cleanliness of the toilet. The bed was also rather hard although the sheets were clean and blanket nice and soft.

Excellent in every way. The location cannot be better! Public transport literally across the street. Lots of local eateries and convenient stores. Friendly, helpful staff. Excellent value for money, and yes the room/bathroom are large!

During check out there were a couple of trainees who can learn a bit more about communication and guest courtesy. No harm done but it may leave a rather negative impression

Staff are super nice and friendly and reception was very helpful when we requested for anything. The room provided a hairdryer, a kettle and some mugs which were a plus but no coffee or tea packs.

Location was a bit far from banks but nothing too serious, it was just a 5-10 minute walk but after an exhausting day it would be a bit annoying but it's alright. Breakfast service is a 8/10 a bit sad they didn't have any cold drink options, the closest thing was tap water. There also wasn't any conditioner in the shower so I had to go but from the closest convenience store.

Exceptional staff - friendly, efficient, and always willing to help. Love the hotel's location, which is accessible to the public transportation and businesses in Causeway Bay. We felt very safe to walk around there at night. The size of the room is relatively larger than others. The huge window brings beautiful city and harbor views as well.

There are limited towels available in the room. Trying to catch the elevators in the peak hours were frustrating, as they were always full. How the elevators were programmed did not help to ease the congestion.

The location was great - easy access to the centre of Causeway Bay, and two MTR stations in easy walking distance. Good local amenities (shops, restaurants, Starbucks). Room was a good size for a twin. Good bathroom and servicing of the room each day.

The air conditioning was very effective at cooling the room but didn't seem to work to heat the room. Some aspects of the room/bathroom looked a little tired/dated, but nothing major considering the price.

The location was absolutely perfect. Right next to Times Square and very easy to access other locations through the metro. Lots of excellent food choices in the surrounding area and right next to Victoria park.

The rooms are tiny. We had a room with a kind size bed and it took up the majority of the room. Bathroom is also tiny and the bathtub didn't hold water for more than a minute. The breakfast was good, but was the same selection all 4 days we stayed at the hotel.

Almost everything

On the night we arrived the staff was quite rude and stressful! The receptionist who checked us in gave us a really bad impression of the hotel but we are glad we were proven wrong by other workers in the location who were more than kind! But still first impressions always stick and that gave the whole experience a not so good rating