Everything was so amazing. It is worth it to stay here. The staff is superb. Mary to take off everything. Thank you so much. Whenever I am in Hong Kong I will definitely stay here.

Near stores and trabsportation

Place is quite small but comfy

Location is near MTR station and is close to many establishments. Staff were courteous.

The staff had to lead us to a unit different from what we originally booked, 1st red flag. And then we were told that we had to wait for a room for 3 to be readied and ask us to temporarily stay and put our things in a room for 2, 2nd red flag. We went out to do our short sightseeing and have dinner, upon return no staff was there to assist us to transfer to a correct room and had to wait for about 20 mins for a staff to arrive, 3rd red flag.

fast check in

The place is accessible almost to all and also staff are responsive and nice. Lastly, value for money.

A lot of cockroaches, bedsheet are not being replaced, and no storage for some clothes.

Cheap

There are two different guest houses on the same floor with the same name. I got woken up at 7am by another guest banging on my door and shouting at me in Mandarin thinking I was a staff member.

The booking says to go directly at the 7/F A9. But the reception is at 12th floor Block D STRAWBERRY GUEST HOUSE. When we arrive. They said the Payless 7/F A9 is already fully booked. And make us stay in the LEISURE HOTEL just beside the STRAWBERRY GUEST HOUSE. They told us one of the 2 rooms that should be for us is not yet available until tom. So they gave us a smaller room and promised to move us to a nicer bigger room. But when the room is available they gave it to other guest and told us useless excuses. The audacity. Then 2nights have already passed before they make us move to our supposed to be room. Later that night when we came back to our room there is a leak coming out from the toilet's door out to the room floor and there is a bad smell coming out from it. When we go to the reception desk to ask someone for help. There is no one to talk to and we cannot access the door on the reception. The toilet continue to leak that the floor is really wet, we had to use the old towel to stop it or else we might slip on the floor. Take note no one is even using the toilet but it still happen. We keep our patience. As we cant talk to any of the staff. Also because we need to checkout early in the morning. They have really poor service. They made us pay for the original amount of the tooms we booked but gave us smaller rooms for 2nights. they should have given us a discount for that. And when they gave us the room. Its disgusting. The management handling these group of guesthouse in CHUNGKING MANSION is CRAP. Beware to book on GUEST HOUSE that the address is 7th floor. PAYLESS 7/F Block A9, STRAWBERY 12F Block D& LEISURE. 12f Block D STOP OVERBOOKING YOUR GUESTHOUSE ON BOOKING.COM. GIVE THE EXACT ROOM THE GUEST HAS BOOKED AND PAID FOR. POOR STAFF. LEAK AND SMELLY ROOM.

Staff are friendly and helpful,Wi-Fi is fast and ac is so cold

Room, wall fan is full of dust, very dirty ceiling is so dusty and dirty,room is like storage,

Strategic location

Room was so small, not even a double bed. Found many small cockroaches.

We arrived there at the guest house. There was no reception desk. The guy who works there told us we had to pay for the stays, we had to tell him it has been paid online. They wanted to get more money from us. It was not acceptable. The room they gave us was way too small, it looked way different from pictures they posted on booking.com Room was very small, no place to walk around. The bathroom was very dirty and very small. We booked for 5 nights but we checked out the next day. I heard other people who checked in at this guest house had complained like us. They are going to lose their business soon.