The hotel underwent some significant improvements over the last year, and now has completely new bathrooms, lightning in the rooms and smart tv. Both the internet and the electricity worked 24/7, which is a rarity in Sierra Leone at the moment. The position remains great to reach CBD or the beach quickly, and the staff is as good and welcoming as ever!

This was my second time in Freetown and this time I chose to stay at Swiss Hotel (a much better deal and hotel than New Brookfields Hotel). It is very safe, well decorated with character, staff are very friendly, responsive and accommodating. There is a nice outdoor pool and lounge area where you can dine or work outside underneath the patio. This was a nice little oasis in the busy city! Wifi was EXCELLENT in the bedrooms with no issues. Wifi in the lobby/restaurant was a bit slower. There's a backup generator that turns on fairly quickly when there are grid outages (not the hotel's fault). The restaurant has pretty good food too. I would highly recommend staying at Swiss Hotel.

The showers are very small (though management said they are actively redesigning the bathrooms). Room lighting was also on the low side, but with nice big balcony doors you can let natural light in. The fruit offered at breakfast could be more fresh...there is so much fresh fruit being sold on the streets!

Perfect location for our needs, easy to go both downtown and to the beaches, but still quiet at night. Large, comfortable room, excellent bed. Very nice and friendly staff.

Standard of plumbing not up to international standards, but well above local average.

The staff at the hotel were absolutely amazing, from the reception team to the waitresses, housekeepers and bartenders! They provided such a good service at all times and they really do go above and beyond in making sure that you’re having a good stay- nothing was too much trouble for them. The hotel is in a good location for transport as well as not being too far away from the beach and restaurants! The lunch/dinner menu had a wide offering and the pool/rooftop area were an added bonus! The decor was unique and the rooms were clean, comfortable and had all the necessary amenities. Fab hotel and would definitely stay again.

Breakfast was good overall although the weekend options were better. I liked that I could have an omelet made to order. I stayed with my elderly mother and she enjoyed her breakfast and felt really welcomed by the staff.

The maintenance of the facilities could be improved. For example the toilet in 102 was dripping and the tap over the sink needs stabilizing. Also, the tiles could be cleaned so there is less evidence of mold. The towels were a little dingy! Guest should be encouraged to use the bathrooms to change after using the pool!

The hotel is located at a sweet spot - Not far from Lumbley/Aberdeen beach roads and can easily get to most places around the city. Moreover, I like the staff alot. They are very polite and professional. Customer service is really on point at this hotel.

It was a really good hotel with convenient rooms, the staff were friendly they solved every requests. The breakfast was great, and the kitchen had a good menu to choose from.

It was a little bit noisy because of the traffic.

Breakfast was good, the front desk staff went above and beyond to accomadate us. We had one person that needed special accomadations and the staff bent over backwards to see that our needs were met.

All the staff are professional polite and they go the extra mile to ensure your needs are met. I am currently staying in one of their studio apartment which is basically for me home away from home. I cannot fault anything but to say thank you to all the staff that has looked after me for my three weeks stay in freetown. Your customer service is excellent! Swiss hotel is definitely my choice of place to stay and would recommend. Value for money, great location, security excellent Wi-Fi good, 24 hour electricity, good water supply with excellent shower having a choice of warm shower. Both the local cuisine and Interntaional cuisine tastes excellent.

I cannot not fault. Just continue with the great customer service you have.

From the moment I arrived til the time I checked out, all staff were extremely kind and helpful. Everything just WORKED, which is exactly what I need on an intensive work mission. Breakfast, once it was being served, was really nice.