We love staying at this hotel, we have been loyal guests for years and for a reason. The staff is so friendly and kind, the food is fantastic, the rooms are luxurious and the position in town is very convenient. It is truly a special place, and an amazing experience. They put thought into everything, down to leaving a welcome note and snacks in your room before you arrive. Everything is immaculate and spotless - there is no concern at all regarding the cleanliness of the hotel. True luxury in the Karoo. Even when they were busy, they made efforts to make us comfortable. When the restaurant was busy on the 1st of January, they offered us a seat at the bar with complimentary bubbles. They really do go the extra mile to make you feel at home, away from home. We are picky travellers, and we could not recommend this wonderful hotel enough. A big thank you to the team for starting our 2025 on such a high note.

Communication amongst staff could be improved, as there were moments where messages had not been relayed to the right people. This is truly a small issue, but we felt we should provide the feedback. Apart from that, no faults.

The first night we had a bit of a whoopsie with our meal. BUT the action of both hotel and restaurant staff to apologize and correct the issue was beyond perfect. Problems happen but the measure is how they are corrected that counts. We were particularly impressed with the level of training given to staff at every level The interns and trainees were not treated as cheap labour or a nuisance but were being patiently shown how the job should be done. The Drosty should be used as the example of how training should and can be done. They work with the South African College for Tourism

The staff was exceptionally nice, the restaurant was very good and they have a lovely wine selection! We were surprised by the staff with a bottle of Brut in our room, after we returned from our dinner, as we were on our honeymoon. Handwritten notes from the staff and flowers on the bed; those things really make your stay memorable! The room itself was big, the bed was super comfortable (I think the most comfortable we’ve had in South Africa) and the overall atmosphere was lovely. The architecture and interior design of the whole accommodation makes you feel like your in a historic Dutch town (for the Dutchmen amongst us: it’s quite like Arnhem’s Openluchtmuseum). Additionally, we felt safe in the town, which is not the case in every place when you’re travelling to SA. I would highly recommend a stay in this hotel!

One of South Africa's must visit country hotels. Whenever I can (and can afford it), I stay over at this lovely hotel in Graaff-Reinet - summer or winter. Be sure to explore the buildings and try the cigar lounge, which has an excellent collection of books. The restaurant is excellent, at times they have wines in the cellar that are hard to source elsewhere (apart from Franschhoek). Small art gallery and wine shop attached to the hotel. Other nice little restaurants and coffee shops within walking distance.

Not sure some of the art works (the cheetah in the court yard, in particular) contribute to the overall feel of the place - but I guess this is the kind of thing certain European tourists like. A matter of taste and not a major concern to anyone, I'm sure.

We needed 2 rooms as our daughter, 6 and 8, were with us. They accommodated us in a "cottage" that had 1 entrance and two separate rooms off it - our daughters loved having their own room the same and Mom & Dad. Everything was in the room that we needed. Our daughters made us coffee in the morning and brought it to us. The breakfast was great. The manager went out of his way to give our daughters crumpets with honey and strawberries, thank you.

We ate dinner at the restaurant there and were not that impressed with our meals.

We have stayed at the Drostdy on many occasions and it never disappoints! As we were leaving early we organised a 'take-away' breakfast which surpassed our expectations. Good coffee available in the room and the heated towel rails and bathroom floors are really nice in the winter months. Fabulous quality towels too.

We could see a few improvements done since our last stay but the one thing they really should change is the pathway from the carpark to the rooms, which currently is a gravel path. Really difficult to wheel your luggage along this. Would be so much better if they paved these paths.

Well appointed, we had an issue with the TV they came and sorted it out immediately. Booking a table for dinner was easy and professional. Room service drinks were served promptly. All staff were polite, friendly and professional.

Nothing stands out at me - the standards are high if critical the food has possibly been slightly better in the past. I think the pastries at the breakfast buffet could be better. Having said that other elements of the breakfast were excellent

The furnishings are top quality in the room, as well as hotel itself. We had breakfast on both mornings, with an excellent spread and friendly service.

There were some extremely noisy customers outside our room at 3am in the morning. After a call to reception, the security came at 4am to attempt to quiet down the crowd. The manager handled the situation well and offered to host us in the hotel at their expense.

Rooms well furnished comfortable.Bathrooms spacious and very hygienic. Aircon a must in Graaf Reinette heat.Swimming pools very clean and deck chairs well spaced.No papers lying around.Restaurant very large but cosy.Spaces well divided and comfortable chairs.Well stocked bar.Excellent menu and food.Happy staff.Very friendly.

Children making noise during supper and their parents not disciplining them.I saw some guests leaving sooner or moving to other tables.

Good and large hotel. The rooms are grouped per building and each 'group' has an own swimming pool which is great as it makes it less crowded. Rooms are comfortable, bathroom pretty and everything you need is available. We used the spa, which had limited availability so I would recommend booking in advance. Inhouse restaurant with good food and great service. We initially booked for one night but because we enjoyed our stay extended it with one additional night. Staff are very friendly and helpful.

Maybe the availability of the spa. Or put differently, we should have known (better) upfront and then could have booked in advance.