The hotel couldn't be in a better location. Right by the historical city center and opposite the old university. The room was nicely decorated and the bed comfortable. The staff were very welcoming and helped us when needed. It's a really good choice for the price.

Our room had an incredibly tiny window, unlike most rooms shown on the website that have a balcony with big double windows. The reception was closed and we had to use the one of the hotel opposite (Hotel Bedel). Same with breakfast. The downstairs space seemed to open only as an evening bar, not as a breakfast restaurant, and we had to cross the square and get into the other hotel in the morning. The downstair space looks very welcoming, decorated like a small library, but it was a shame to see it closed most of the time. Car access is tricky. There's an underground car park not far way (12 Euros per day) but prepare to walk with your luggage. Small TV weirdly placed, too high and to one side.

Excellent location right in the centre of Alcalá, within 1-2 minutes walk of most cafes, bars and sights in the centre. A barebones, but comfortable, clean, and surprisingly quite room considering the location opposite the uni and the bar downstairs.

Some marks on the walls showing some age, and a loose light fitting beside the bed, but didn't cause any issues.

Clean, affordable and good location

The reception is not on the same building, there’s no clear instructions where is it, we ask the staff and told us to go to the other door we ask again and told us to go to the third door and we ask again until we found out it was on the other building, not on building where you can see the name of h complutum

It was nice, another small historic town with lots to look/see. You have to check in at the hotel across the square to get your key/parking if you drove. Was a nice place close to everything Bars, restaurants, big supermarket isn't too long of a walk either.

I can't think anything really

The location was walkable to restaurants and all the local attractions.

The elevator was the slowest ever. You have to check in at the hotel across the way. There is no temporary parking when checking in. The hotel can be very noisy. The room was basic.

Location right in the center. The room was clean and with a beautiful view over the plaza. The shower was also nice - with seethrough wall. Tv with Netfllix

There is no parking nearby, we found a parking spot 10 min walk from the location. There is no one at the reception-you actually have to check in at the hotel nearby. The cleaning up lady entry in our room at 9:00 in the morning while we sleep.

The location, the atmosphere.

Troubles with the hot water, but in the end it turned out well: they moved us in another hotel.

Very comfortable and clean beds, bath linen, shower pressure and water temperature.

I missed having a tea kettle in my room, for a tea addict like me, would have appreciated that as an added feature. Also, breakfast was nice but restricted.. would have preferred more options in egg.. both days was scrambled egg and boiled egg…

It was just beautiful And considering there was no electricity in the whole of Spain The lovely amazing Manuela kept everybody calm and was just lovely Highly recommend ❤️

Nothing

It was clean, welcoming and really central. Super easy check-in in the hotel across the square. Then you had a key code to get into the hostel which gave a great deal of independence as you didn’t have to walk past reception staff when coming and going. Wonderful views over the old university. Towels, toiletries and cleaning service provided daily. Air con worked a treat. Clean and functional en-suite.

The shower water didn’t drain away fast enough and flooded the other parts of the en-suite.