We have a lovely experience. I treated a friend for her 60th and booked an overnight stay. Our Hotel was lovely and luckily for us our room was ready when we arrived at about 1pm. We decided to go straight into the spa area which was not over busy so really enjoyed our first visit. If you stay overnight you have robes you can use and quite acceptable to walk around the complex in your robes and flip flops. If you have a padlock bring with you as will need one if you want to use a locker in the spa area. There are outdoor pools and an indoor area which has a lazy river which was actually more of a fast river so was great fun. We didn't go for any treatments or paid for the extra spa area and so can't comment on these facilities and services. We walked into the town which is not that far and flat and well lit at night and managed to find somewhere to eat at 5pm as most places only serving drinks until 7.30pm which is quite normal. We had breakfast the following day at the hotel which was great, lots of choice and really enjoyed.

On our first day we had no hot water in our hotel room when we got back from the spa at about 4pm. The spa area has plenty of showers so we should of maybe showered and washed our hair there before going back to the hotel.

Everything is situated on one site which is wonderful and makes it so much easier to attend booked appointments for treatments. All the pools are lovely and warm like Bath temperature. Everyone is helpful and friendly, even when they can’t speak English, they will try their best to help.

The only down side was the Dinner in the evenings. It was very ‘hit’ and ‘miss’. Soup based dishes were delicious and anything freshly cooked like salmon, however vegetables were often cooked to death and soggy with no flavour. So we selected dishes based on minimal sides of veg unfortunately. The menu was in English, which was great, however again we had to decipher what the dish could actually be. For example, ‘jacket potatoes’ was in fact boiled potatoes with their skin on. Rice and Rabbit was Paella. But this wasn’t a massive issue and we understood there could be language barriers when translating onto paper the daily menu. The main thing was that the staff were very friendly and polite.

The location and general atmosphere of the SPA complex - its like a small village. We have been several times and stayed at 2 out of the 3 hotels there. The pool area is great and it wasn't overly crowded as off season.

Would be better if hotel check-in was earlier than 3pm say 1pm to get more benefit of the facilities. Also the snack bar was closed and the restaurant wasn't serving food after 4pm which is disappointing given we couldn't check in until 3pm. Would be good if all day service was available.

The hotel room was spacious and clean. Beds comfortable. Spa area was lovely. Water temperatures warm and relaxing. The outside pools were a treat on a cold and rainy day.

The food provided as full and half board via the room booking was expensive and quite mediocre overall. Felt like they knew they had a captive audience and didn’t need to try very hard. I would suggest ordering off the menu from the beach bar or Casino instead as it’s likely better value for money.

All the staff were lovely, from the time we arrived until we left. Enjoyed dinner and breakfast. We were just doing a one night stopover on our travels and happy we went. It’s like a mini village and found it super chill; loved people toddling around in their white bathrobes, off for a swim, a spa treatment or just a cold beer. We didn’t, but everyone was just doing their own thing. We’d go back.

Nothing really. AC was a little noisy, but on the flip side we didn’t hear anything from other guests, no doors banging or noises from rooms.

Relaxing. Peaceful. Beautiful location. Helpful staff. The casino bar was fantastic with great staff and an extended menu from the last time we visited.

The pillows in the room were uncomfortable. More information about the termalium in advance of our stay would have been helpful. We did not know we had to bring our own towels and padlock for the lockers.

The location is beautiful and the swimming pools are wonderful. We come here every year and have said for ages that we wanted to stay overnight, it really didn't disappoint.

Eating was a little complicated for us. We are a vegetarian family and the written information was a little difficult to follow. One member of staff was particularly helpful and that helped us find where we could eat our evening meal. That being said there was still not much choice. Breakfast the next morning was really good though.

The pools were great, along with all the rest of the facilities. It was good for both adults and children. The access to the pools was reasonable as it was still possible after checkout. There were plenty of additional things as well that could be paid for, and pretty much everything that you needed was available on-site.

The standard seemed a little more like a 3* than a 4*, and a lot of the staff that we had contact with were not particularly happy. It wasn’t a problem for us, but some people may not have liked the distance to the pools (about a 5-10 minute walk), and the fact that breakfast was in a different building.

A great place to relax and visit the thermal springs. Breakfast is not varied, but everything is fresh and tasty. You can always indulge in a traditional Spanish breakfast.Breakfast is not varied, but everything is fresh and tasty. You can always indulge in a traditional Spanish breakfast. After the pools and sauna it's nice to relax in your room rather than driving back home. Access to the pool is open until the end of the day of departure.

The room was too humid

Spa was perfect and the rooms were lovely. We would return despite some of the negatives listed below.

The food was ok but nothing special. We ate in 3 of the restaurants on site. The staff in the hotel and restaurants were not trained and did not know the menus/basics of their jobs. Service was sometimes slow. The beds were creaky.