Nice comfortable bed. Nice breakfast - plenty of choice.

The toilet and shower. Hated the doors - what plonker decided that private places became public? Put on proper doors - not just frosted glass which do not close properly. Also the shower floor was extremely slippy - very dangerous. Last thing, make sure that people can find the place - it's in the BUSINESS CENTER - tell people so they don't wander around having to ask everyone!!

Room was adequate for our needs to be at the airport for a red eye flight the next morning. Terminal restaurants/snack bars a short walk from facility.

Located in the wrong terminal for our flight., but we knew this. The free Terminal Transfer bus failed to turn up on time and forced us to take a taxi between terminals.

Room sound proof. Just what we needed to crash before a very early flight. Breakfast was from 4.30am which was too late for us so can’t comment on this Ideally placed for T1 flights and the bus do T2 was so easy

Very hard to find and directions inadequate from the hotel We got very anxious !! Also on booking.com my account was hacked and I had phishing scam WhatsApp and emails and even in the booking.com site there were fake messages trying to get my details This was dreadful and I’m not happy with the response to the breach here

Limited signage from airport arrivals to find direction to hotel.

Check-in went smoothly. The receptionist was fluent in both Spanish and English, and was super nice. The location is completely superb. Being right inside the airport, we didn't have to worry about waking up too super early to catch our 6:00 AM flight to Frankfurt. Also it's just a 3 minute walk to an in-airport vendor and sweets store (Dolcemania). The breakfast (complimentary) area opened at 4:50 AM so as to not neglect the guests who had early flights. I'd definitely stay here again!

I didn't mind it, but the room was quite small, and the a little bit higher priced than I would have wanted, but neither of these points will keep me from returning here in the future- which I fully intend to do.

room was nice & very convenient of course to departures

I had paid for a full day, but I arrived about 1 - 2 hours early. I was still charged an extra $20 for early check-in. Every other hotel I've been to would have let me check in early without the extra need for money. Also, there was a place for snacks. I was told that I'd have to pay the "priority pass" fee to take snacks from there. That was surprising too, given that the snacks were nothing special. For a guest who has paid for a full 24 hour day, it would have been nicer if the property had been not quite so eager to get these extra earnings. Also, the gym was a little limited. I liked the treadmills but it would be nice if you got a weight-machine

I booked a night with the sleep and fly for my dad when his wallet, passport and phone was stolen at the airport when he was travelling alone for a snowboarding holiday. The woman at reception was by far the most helpful person during his whole stressful ordeal. After not eating for 36 hours she gave him some food at the breakfast buffet and allowed him to check into his room far earlier than scheduled. He had slept in the airport for the two nights previously. I would like to thank her and the rest of the hotel staff so much for their kindness and dad had an excellent stay until we could organise a flight home.

Nothing.

Room was very comfortable and spacious, facilities include a coffee maker and fridge in the room as well as a gym for those who need it. Included breakfast was simple but filling. Staff were attentive and friendly, especially the gentleman who mans the breakfast room. Great location within airport, literally a 2-minute walk to Iberia Puente Aereo/Air Shuttle termimal. Cafeteria Como outside the Sleep & Fly is convenient and has decent food, though a bit pricy.

Some elements may have been overlooked such as the shower door not closing all the way. Hopefully this can be looked into for all the rooms to avoid puddling in the main area.

Pro - Best if you have an early morning flight. Inclusive breakfast was available since 4:30am. All staff were knowledgeable and helpful, they could advice which counter to check in for which airline, how to do the Tax refund submission and other flight-related topic beyond hotel matters. 24 hrs check-in, so you will not be subject to no-show even you arrive past mid-night of your intended check-in date.

Con - Price is not cheap, but it is the price of convenience. Cleanliness is OK, but can also be improved.

Located in the terminal, no need to go outside, a life-saving option if you have an early flight or late arrival. Very helpful staff that check flight info for you and tells you how far away your gate is. Breakfast served very early so you will have a chance to bite something. Coffee machine in the room is a nice touch.

I would say that despite double bed, it is a single room. There's open floor bathroom and using a toilet that is placed almost in the middle of the room is a peculiar experience even if you are alone. If you plan to share a room with someone, take that into account.