Close to the airport and room sizes

Upon check-in, the staff were not welcoming. They spoke in Spanish and laughed after we handed them our passports, which was very unprofessional at all (regardless if they talk about us or no, you suppose to give your full intention to the customer)

Conveniently located close to airport - 12 min shuttle bus ride - which was the purpose of our stay having returned from a cruise and flying out the next day. They gave us a room right away which was greatly appreciated. The included breakfast exceeded our expectations, really nice fully loaded hot & cold buffet. Also the meal we had in the bar lounge was very good. No need to go elsewhere.

There’s not much around the hotel, but then again it’s an airport hotel. The bars & lounges could have had TV screens with sports playing like in a roadhouse restaurant; this could have made for better entertainment during our short stay.

The hotel is nice, the food was great. We only stayed one night but the breakfast was very good. Im not sure it’s that well catered to small children, we were ok as it was only one night, i wouldnt want to stay longer with my two boys. The room was clean and tidy however quite small with not much of a view. The hotel is located on what you’d describe in the UK as an industrial estate. The transfer was great and the staff were all very friendly, at times very patient with my youngest boy who can be a challenge. Overall i would say the hotel is good value for money, im just not sure it’s suitable for children. And if you want a nice view it’s probably not the hotel for you. Id give it 8/10 overall.

The view, the room was a bit cramped.

Great pre-stay service after booking - my questions were answered promptly and the hotel offered to hold one of our bags while we were on Menorca. Great shuttle service and guide to access it. Well-designed, comfortable room with an electric-operated blackout blind. Great outdoor pool. A barman who was a tinto verano maestro - by far the best who's served this classic in our 6 trips to Spain since 2008!

My Norton Security showed the wifi was unsecured and we relied on Norton's VPN on our phones. When my computer wouldn't connect, I went to reception and asked if there was a device limit. All I was given was a phone number on the guest check-in sheet to call the Wi-Fi service provider. I didn't have time to muck around and was disappointed in the response - I expected an answer to such a common question and a better demeanour

The room was really nice and the bed big and very comfortable. We had five pillows to choose from. Wonderful! The shower worked well and everything was clean. The hotel offers a free shuttle bus to/ from the airport. It works well and is really convenient. We had dinner at the downstairs restaurant. The food was good and the price range surprisingly reasonable. The breakfast has a lot of options to choose from. There is a nice outside pool with loungers and pool towels.

The price of the hotel was pretty steep but we had an early flight to catch so decided to splurge on our last night in Spain.

Shuttle was easy. Room was clean and double bed, queen bed was very nice. Traveling with a big family and with a lot of luggage, it was great to be located on the 1st floor. Even though there was not much of a view, it did not matter, because we were there to get a good nights rest and also checking in and out was so much easier, and with a family of 5 and 8 pieces of luggage we did not have to navigate the elevators, would recommend families and people with lots of luggage to stay on the 1st floor.

Food tray was left out in the hall from another guest room and the hallway smelled like old food. i was too tired to let the staff know, and I thought they would take it out, but next morning, it was still there. staff should check the hallways more often.

Shuttle to airport. Good staff.

Noise from hallway.

Great facilities. The swimming pool was the main reason for booking this hotel. Small gym was an added bonus. Tasteful room, clean and beautiful bathroom. It's a pity we only stayed 1 night and departed at 4am so couldn't enjoy it more. Shuttle arrived on time for airport drop off and this process worked smoothly.

The check-in process took 1 hour. We tried to check-in in advance but this didn't work and on arrival the computer the staff member we had did not scan and load the passports. a number of other guests checked in beside on another PC but I was told we couldn't be moved to another. This was difficult with 2 young children to entertain. It appeared the staff member was new and didn't take my suggestions of using another machine, but was apologetic at the end.

Room was very comfortable, and had many unexpected amenities, like the stocked, complementary juice & soda mini bar.

Complementary airport shuttle, outside of the early morning (4am -10am) period, needs the schedule to be posted, other than the "every 40 minutes" listed. Unable to reach the hotel at 10pm, and having waited 40 minutes, we hailed a cab to get us to the hotel ($35), only to see the shuttle arriving at the airport as we left. Room was designed with perimeter "uplighting" which we never found a switch for. In-room coffee maker had no instructions, no bottled water, and only one serving of coffee in room. No coffee anywhere else in common areas, outside of restaurant.

Very modern facilities and comfortable beds.

No airport shuttle alternatives for guests travelling with bicycles or any explanation why they couldn’t make an exception. We were the only guests on the shuttle, which could have easily carried our bikes, luggage and passengers. We selected a nearby airport hotel to simplify the transport of our bikes. We didn’t learn until closer to the travel day that their shuttle would not allow bikes. This caused us further complications dealing with dishonest Uber/Bolt drivers trying to force us to take separate rides to transport our bikes. Only the local taxi services seemed willing to help us with our bikes.