Of the many hotels on the beautiful coast of Santa Susanna, we chose this one and it was luck! Everything corresponds to a high level and 4* service. The hotel is kept clean at all times. The room can be cleaned every day if you request. But we didn't request daily cleaning. The rooms have enough everything for a comfortable stay. The plumbing is in good condition. Very friendly service at the reception, for any question and at any time. Fun, dynamic animation during the day and live vocal concerts in the evening. Children's club and children's discos in the evenings. Billiard tables and other slot machines for entertainment for every taste. Convenient elevators. The pools are clean, there are several of them on site, including a jacuzzi on the upper terrace. The buffet food is tasty and varied, fast service. Although we only had breakfast, we were always full. Location in the center of the resort, proximity to the railway station, as well as convenient access to the beach. Lots of shops and entertainment nearby. I would also like to note the wonderful sports and SPA complex. We managed to visit there twice. It’s a delight, so many pools with different temperatures, a steam room and a sauna! Real relaxation. An excellent solution when the weather turned a little bad due to rain in early June. Highly recommend for families with children. We felt very comfortable with you, like at home. I really want to come back again. The service and conditions exceed expectations and are fully consistent with the price. We wish you prosperity, see you again!

There was only one nuance, which, against the general background of satisfaction, I would not even mention. But it's important. After we left the room, I think the staff discovered a fallen marble slab from the sink in the bathroom. It happened suddenly. I was frightened by surprise, because when I grabbed the towel bar, the entire slab suddenly collapsed onto the floor. It’s good that it wasn’t my child and no one was injured. The plate is very heavy. We left it as it was. The staff was not informed immediately, I have attached a photo. To be safe, it makes sense to inspect the bathrooms of your hotel. Good luck!

The choice of food was amazing, both during breakfast and also during lunch/dinner. Food kept coming out and cooking non stop. The waiter service was excellent… they take you to your table and very fast in taking orders and clearing plates from the tables. The juniour suite on the fifth floor was comfortable and big enough. Shower with very good pressure, toilet in seperate area. Toiletries included a comb, shaving cream and disposable blade, shower cap, body cream, sewing kit, tooth brush and paste apart from shampoo and shower gel and hand soap.

No coffee facilities. A/C could work better.

Enjoyed my return to Aqua , but the time went so fast..wish I could have stay more .. left behind the beautiful sunset and lovely people, the warmth and kindness every day has fulfilled my heart again, the room was cleaned on daily basis and always been asked by the kindness ladies who cleaned tirelessly all the rooms , may I thank to all amassing members of staff in the rest and across the hotel /Bar and the chef for tirelessly cooking our meals every day and the wonderful waitress for checking on us and making sure we are happy ! Will Miss this place till next year!

There is nothing I can say that I didn’t liked , everything has been done to a very high level!

Beautiful place not far from the sea, train station, restaurants and stores.

There is no noise isolation at all, I heard people talking, snoring and doing other things in the next room. Moreover, there was some renovation or repair work in the neighbouring room, so I heard loud drills and hammers (thankfully, my call to the reception helped immediately, so I was able to have a nap). The table near the sink in the bathroom was dirty with sand on it. The rest was fresh and clean. The accommodations of people in the canteen should be improved as well - why don't you just let people grab knives and forks by themselves and sit wherever they want? It would shrink the lines to the restaurant and reduce people waiting for a table to be assigned to them.

The experience, I will say in this resort, not a hotel because it’s full of all the facilities to be a resort, was fantastic. As always, the great experience comes from the staff who work there starting, from our receptionist Santiago and going all the way to the spectacular team of the restaurant, Miguel, Cecilia, Silvia and Marielis. They were very available for any of our request and always ready to give us the best service. I really recommend this hotel to whoever wants to come with their families because the hospitality is their biggest strength. Thanks again to the lovely staff and looking forward to seeing you again.

Due to the age of the hotel, the acoustic isolation between the rooms is not the best, we could hear people talking inside the other rooms.

My room was very comfortable. Breakfast was excellent with lots of choice. Bar and communal areas were spacious and clean. Nice pool with lots of sunbeds. Good location with easy access to shops, restaurants, bars etc.

My bathroom was a bit grubby. The rest of the apartment was very clean but the bathroom floor had not been cleaned well and there was dust and hairs. There was also ants living under the tiles. This was my only negative. Everything else was superb.

We enjoyed our stay at Aqua hotel . We had a family room booked with two separate bedrooms . It was exactly like on a pictures and were pleasedwith the size and cleanliness. Beds were changed every day , fresh towels , soaps . Extremely nice buffet and very helping staff . Even go extra mile when we forgot to pre order our lunch before going away .

Air condition worked as a heater on all settings . Inside pool not available to children under 2 , will be nice if it would during the low season as it was too cold to swim outdoors. Would love if dinner could be available a bit earlier as it was very close to the children’s bedtime .

The kids club was excellent, by far the best my kids have been too. Daytime activities were great. Wish I had discover the upstairs sunbathing area at the start of the week. Good selection at breakfast.

Sun lounger politics. Not enough space for everyone, impossible to find somewhere to sit during the day. People would leave there towels on loungers in the morning and then not return for hours.

The hotel is huge, and next to the popular tourist lane. It is clean and has all the facilities expected from a resort hotel. Bar was well stocked, not way overpriced, Rooms were clean, staff was courteous & warm. The breakfast spread was good, and overall we found it similarly priced across areas. It has a good spa with good therapists. I will recommend it for a hassle-free stay.

Room Size is small to my taste, especially when sharing. When I travel, I want to open my suitcase and plan on the go for a few days. This wasn't possible here. And Toiletries need an upgrade, though it's a minor issue.

The food was exceptionally delicious. Chapeau to the cook and the patissiere. Every day different dishes, with lots of daily surprises. Extremely happy with the food. The rooms were very clean and the cleaning ladies were really kind. The hotel staff were always supportive to our needs and requests, including the SPA staff.

The distribution of sunbeds needs to be better organized as there was no system at all. The entertainment was quite fine, but it would have been appreciated if it could continue until 12:00 as in the other hotels around.