Great location surrounded by restaurants. Disappointed I was only there one night so could only visit one. Room was directly next to the elevators and I heard a lot of movement outside during the day so I was worried it would be noisy at night, but I didn't hear anything and slept comfortably all night. Friendly staff who got a problem in my room repaired within 20 minutes of me reporting it.

Small step up (2-3cm) between the bathroom and bedroom - caught my toe on it a few times!

The location is great as it’s close to everything and has some good local bars outside. The breakfast is good - a good range of choice. The room was clean and the bed was superb. The view was ok, but room did feel a little hemmed in. That was the only negative as the staff were really friendly and helpful.

The view was ok, but room did feel a little hemmed in. Breakfast wasn’t served until 8 am at weekends which is a bit late for us.

Good location. I was worried about the noise from the street below but the double windows blocked most of it out. MORE PROBLEMATIC WAS THE NOISE OF RUSHING WATER FROM THE BATHROOM UPSTAIRS AND SOME NOISE IN THE HALLWAYS. THE FURNITURE IN THE ROOM WAS FINE BUT COULD USE SOME UPGRADING SOON. Overall I had a pleasant stay.

It's in the middle of the city so you can go by foot easly within it. Nicely equipped with everyting you need. Cleaniness was great as well. Playa de las Teresitas is close by car even though other than Santa Cruz we went down by foot.

Elevators needs some refinment as they are slow and not trust-inspiring. Also if you rented a car - good luck! You either go for a private parking space (which adds to your accomoditation with +10-12%) or hunt for an empty space for an hour. And it's not a joke, locals sometimes do that they just stop in front of a parking space and wait there for 20 minutes. And even if you find a space you have a long walk, as Hotel is in a walking street only.

Excellent location, in the very centre of Santa Cruz, plenty of restaurants and bars in the vicinity, the staff and waiters were always very kind and helpful. The breakfast - buffet libre - every day was the same, still very good with decent choices and served in very nice conditions

Parking the cars in Santa Cruz is very complicated. Obviously it is not the fault of the hotel. I do suggest to reserve in advance one of three parking places the hotel offers. The entrance to that parking is on the other side of the building

the hotel is in the heart of the center. it's close and safe everywhere. The hotel staff are very polite, helpful and friendly. I would prefer if I came back again. my room was very clean and very spacious. the only problem is the beds make noise and sometimes you hear everyone in the other rooms and you wake up in an instant. but it's okay, as a result, you came on vacation, man, have fun :))) thank you very much to all the working friends. they are always smiling and always polite to you.

I was lucky to get room 709. Great view of the port in the distance, and Murphy Square just in front of my window. The hum from city noise was constant but not unpleasant, and having two layers of windows works very well. (However, had I got a room looking into the courtyard - with the view of the exhaust pipe and noise from the exhaust fan, my stay would have been ruined. This should be made clear and not just described as 'inner view'. It is not a view, and the fan noise is not a little detail.) The bathroom was spotless with no clutter, hygienic marble floors and walls and exactly my kind of layout. Sound insulation is non-existent. Everything that is done in next room, you hear. That is a shame as otherwise the bathroom, cleanliness and layout of the room were great. The receptionists are helpful - I asked for and got a 'quieter room' - but act like they were under instructions not to smile or greet guests when entering / leaving ?

Sound insulation between rooms. More friendly reception

The Hotel location is perfect. We could here the noise from the plaza in our room but it wasn't overwhelming. The attendant took care of our need for a taxi to the airport and the driver was there promptly.

The staff

This hotel is my home everytime I return to Tenerife. The staff treats me like family, accommodating all my needs, including copying important documents for me at no charge. The hotel is super clean. The view was spectacular. The hotel is very quiet. The cleaning staff is very nice and accommodating

Love this hotel, always stay here when in Santa Cruz. Location is ideal, near shops, bars and restaurants and also the Tranvia. Hotel is quiet, clean and very comfortable.

Nothing to dislike