Overall we had a great stay here. The staff were all super friendly and helpful, and the location is amazing for getting to several beautiful day hikes. Breakfast, dinner and coffee all exceeded our expectations. Our room was ready with the crib we requested for our baby, parking was easy and free, and the hotel was clean and quiet. Great place for families!

Might have just been the time of year, but we had A LOT of flies in our room when we opened the windows on the first night. It would be nice if they could get some screens for the windows.

The staff are dedicated and will find the way to guide and help when asked. The hotel restaurant has an interesting menu offer. I ended up not trying the swimming pool but it looked appealing.

I understand that the weather was exceptionally warm and I was aware at the time I made the booking that the room offered no air conditioning. Still, I wished I had air conditioning in the first two nights. I understood I was lucky that there was a fan I the hotel made available to me but, it was on a state of disrepair and it took me some bricolage activity to get it to some basic working and electrical safety conditions. It was also in need of basic cleaning.

Loved the location! Torla is a very cute little town in the Ordesa valley with gorgeous views and great access to hiking trails. The hotel is well placed slightly out of town but still within walking distance. The pool was nice for a quick dip or just to sit beside in the sun. The staff were extremely friendly and helpful. The room had everything we needed and was comfortable and clean

Nothing

Great location in Pyrenees. Not far from the village with several bars and restaurants. Plenty of local walks to do. Breakfast was good with plenty of fresh fruit. The restaurant had a good food.The staff were very friendly and knowledgable. Nice bathroom and parking just outside the hotel was much appreciated

Coffee from a machine is frequently not very good, so proper filter coffee would have been better

The setting and views are beautiful. The facility and rooms are excellent, clean and well maintained. The dinner we had at the hotel was the best we had on our entire 2-week visit to Spain, which is saying a lot since the food of Spain is generally very excellent. The breakfast was also very nice and had great variety and quality. We appreciated that we were able to purchase bus tickets to Ordesa National Park from the hotel directly and the bus picked us up an dropped us off at the hotel, saving the time of having to drive to/from the town of Torla where the main departure point is.

We had a wonderful time here. Rooms were nice, everything was really clean, the restaurant was tasty and the spa (available for private rental) was wonderful after hiking all day in Ordessa valley. What really made our trip though we’re the wonderful staff behind the reception and in the restaurant, they were always friendly, offered great service, and were very nice to our daughter! Special thanks to Mai (sp?) who’s hospitality went above and beyond!

Some of the staff were excellent. Others were okay. Their dog policy needs definition and training as we could not get the same answers from different staff . This is a pity as it is an excellent Hotel in a wonderful situation

Differing dog policies between different staff

Excellent breakfast Excellent location for hiking in Parque Nacional Ordesa y Monte Perdido and the surrounding area Very friendly and helpful staff

Beds were OK but could be a bit more comfortable Shower pan too small so you gotvwater on the floor every shower No screens on the windows

Great location, excellent for walking, being close to the busy Ordesa Valley and the quieter Bujaruelo Valley. The nearby town of Torla is very attractive too. Although the booking.com blurb said there was no parking, in fact there was masses of free parking, some of it covered, beside the road outside the hotel.

The hotel and Torla were both somewhat prone to flies

The size of the family room was very big. The restaurant was really nice, the food and the staff were fantastic. The cleaning staff were amazing, always trying to make your stay more comfortable.

The service at the reception was under expectation during the reservation. I couldn´t contact on the phone in two days. The communication via the platform of booking was not clear and delayed. When I arrived at the hotel I learnt that the hotel don´t offer (or don´t want to offer) temporary beds for children as I had requested. The only solution was to book an additional room. Very disappointing taking into account that I was travelling alone with children. The swimming pool is nice but very crowded as it is shared with the camping nearby.