Everything went well, great service from desk staff, great breakfasts, room was beyond expectations, hotel centrally located and around the corner from the train station. After Tortosa we travelled to Tarragona and stayed in KeyHotel's other hotel Hotel Astari.

No access to coffee and tea in the breakfast room during the day. We stayed 4 nights in total touring the city and surrounding area and dropped in to the hotel at different times to take a break. It would have been nice to have a cup of tea or coffee.

- Large room & clean. - Comfortable beds. - Friendly and professional receptionist. - Large bathroom. - Close to the town center, though we stopped for one night, passing by the area.

- Parking is not free, you have to pay €10 per night as it's an underground private parking and if you have a low profile car, you can hit the bumper or the parts underneath when you're coming out of the car park, even if you drive slow, because of the narrow curve.

Staff were very friendly and helpful, room was clean and comfortable and in a better condition than some 4* hotels I’ve recently stayed in. Air conditioning in the room was very good. The parking was close by, secure and the spaces were large/easy to park in.

Shower went cold for a few seconds a couple of times, but that’s the only (very minor) moan I have.

Walking distance from the train station. Spacious, clean rooms and comfy bed. We decided in the hotel to book breakfast extra, which was a good choice with a varied selection like scrambled eggs, muesli, joghurt, fruits etc. Lobby is inviting to spend some time with comfy chairs and even tables if you had to do some work.

I was travelling a long way from south Spain to France by car and I had a halt at Tortosa, I was mainly looking for a hotel with parking since I had a lot of things in my car that I did not want to leave in the street nor dod I want to carry everything to the hotel, so the plus for me on that trip at the berenguer hotel was the parking and I was very happy to find out it was on the basement of the building, the room itself was clean and comfortable, nothing to say there,

The only bad side I would say was that I didn't know that the price I was giving didn't include he parking , they should have mentioned the extra, that I have discovered at the front desk !! Also I would have had to pay another extra if I had wanted breakfast ... Also.breakfast stopped at 10:30 this is eat for being on holidays in spain and on a Saturday

The breakfast and staff was fantastic, the facility was spotless. The front desk and maid staff was exceptional.

I have severe allergies and the scents used in the laundry and air was hard on my skin. Otherwise everything was perfect.

comfortable, pleasant hotel… very easy to reach from the motorway… plenty of on street parking close to the hotel.

It’s not what we didn’t like about the property, but the male receptionist… He didn’t even smile when we arrived, it was like everything was a problem for him (but he wasn’t like that on our stay 6 days prior)… however, the girl’s on reception (evening and morning) were very pleasant and helpful. The air con was a problem for everyone I think, as the girl (evening) said it went off, but she managed to fix it, and our room started to cool down after about a couple of hours, so well done to her for fixing it.

Location excellent for restaurants and shops. Did not have breakfast The room was very quiet and we slept really well, the bed was super comfy.

Pity there is no bar as it would have been nice for a night cap

Really central location, easy to walk everywhere. Very close to train station. Staff very welcoming. Very clean. Lovely bathroom. Great shower.

Wi fi not great on our floor.

The location was perfect right next to the train station, the hotel was clean and calm and the room was basic but nice. The bathroom is really good with everything you need available. There was a TV and a stereo system to listen to music.

I wish there was a kettle and some coffee for the mornings. Other than that nothing to complain about.