Lovely stay! The hotel is conveniently located right next to the train station, and it's in a generally quiet, peaceful neighborhood. My room had a nice view of the sunset, and Sajanthan kept it wonderfully clean. Thank you! Also, the food in the restaurant was good which is always a plus.

It would be nice if there were a couple more sun loungers, but that is a very minor bit of feedback.

All staff were very friendly, helpful, warm, and accommodating—from the reception to the room boy to the restaurant. Our room was very spacious, comfortable, and clean. Our room boy, A. Sajanthan, was the best we've ever had. He anticipated our every need. The food was the highlight for us. We had a traditional Jaffna-style buffet as well as international dishes that we could order à la carte. No matter what we ordered, everything was delicious. Many thanks to the kitchen team. The service staff in the restaurant and bar were also very friendly. The staff always try to please you. No matter how busy and stressful the restaurant was, they always served us with a smile and never lost their composure. Our sincere thanks go to the catering staff: Pavithira, Sasiram, Kayana, Subaram, Elamaram, Kajeepan, and Rusanth. And finally, a special thank you to the managers Gobi and Sam, who were incredibly kind and made sure everything was perfect. We will definitely return to North Gate next year. Thank you again for everything.

The rooms are very thinly soundproof. You can hear everything that happens in the hallways. The music in the wedding hall was so loud that you could hear it in our room, too.

Convenient location right next to railway station but also quiet. Spacious and attractive room, pool was clean and refreshing. Some of the best food I’ve had in Sri Lanka. Staff was attentive and welcoming and always ready to help, from the front desk to the restaurant Special appreciation for the young woman at front desk (Ms Thanthoty ? sorry for misspelling ) who helped me book my onward bus ticket.

Nothing. Wish I could have stayed longer.

Caring, efficient and smiling staff Fantastic breakfast (much better than we expected) Excellent location (next to the Railway Station, again it was a pleasant surprise) Clean room and bathroom

Nothing comes to mind (it was that good!)

Excellent service from friendly staff. Lovely room with comfortable bed and pillows and good air con and fan. Nice view from the balcony. Pool was very clean. Good location next to train station. Excellent food at the restaurant - some of the best we have had in Sri Lanka so far. Staff were very welcoming and invited us to join in the festivities and games at the hotel to celebrate the Tamil and Sinhalese New Year. Lots of fun! Gobi looked after us organising a 4 hour tuk tuk tour with a non English speaking driver and a driver to take us to Anuradhapura the next day. The driver was also excellent and happy to have a chat. Prasad was lovely and kept our room super clean and tidy . Overall a great place to stay!

The absolute best hotel by far I have stayed at for the last 7 weeks here in Sri Lanka. We treated ourselves and stayed in the lovely Northgate steps from train station. The rooms were huge, modern super clean with everything you need. Service was exceptional! A shout out to our amazing room service person: Kajinthiran, who made our room perfect everyday. I love his many towel animals he made for us. Another shout out to Kajeepan who attended to our needs at the bar/restaurant. The managers were very friendly always making sure we were happy. One of the manager even tried to arrange a cooking demo for me with the chef at the hotel restaurant. The food at the hotel restaurant was most delicious too. We also loved the fact that it was close to another bar and other great restaurants nearby. It was worth every penny!

Nothing

Awesome buffet and staff were very helpful. Naveen in particular was great assistance!

Bathroom design was a bit underwhelming, but other than that great :)

We had such an amazing time at NorthGate. The highlight of our stay was our interactions with the staff. Kabilraj was amazing in catering to me with my meals with all of my allergies and making sure I was able to enjoy my meal., Thariskan was so sweet and made sure we were served with care and always checked in to make sure that we got everything we needed. Gobi made sure to accommodate us in all our complicated check-in and check-out process, he also assisted with helping us book and find other accommodations at the other cities that we are staying. Kowshi was so sweet and made sure we were comfortable in our rooms and consistently ensured that we were taken care of when we forgot our keys in our rooms or anything else we needed. Above all, these individuals catered to us and cared for us like we were family and all the while did it with smiles.

Everything was great, no real complaints

⸻ We spent two nights at Jetwing North in Jaffna and had a truly wonderful stay. The staff were incredibly kind, attentive, and genuinely friendly — they really made a difference in our experience. Both breakfast and dinner were exceptional, offering an authentic taste of Jaffna cuisine. You could truly feel the essence of the local flavors in every dish. This unique culinary experience is something tourists will definitely appreciate and enjoy. Please continue in this direction — it beautifully showcases the richness of Jaffna’s food culture. The hotel is also conveniently located close to the railway station, the city center, and the Nallur Temple, making it an ideal base for exploring the area. Highly recommended!

While we had a pleasant stay overall, the room and bathroom would benefit from some renovation or modern upgrades to meet today’s standards.

What an absolutely beautiful and memorable experience it was for myself and my family, staying here at North Gate Hotel on our recent trip to Jaffna! The staff was incredibly helpful, welcoming, and kind, from those at the reception desk, to the restaurant, to housekeeping -- I am so grateful we chose this hotel, which in our opinion was the best we experienced on the whole island. We felt so safe and taken care of. Thank you especially to Tharsikan at the restaurant, who was such a friendly face to see every evening, when we came down for meals and evening tea/coffee. He was so wonderful and thoughtful! Also thank you to Kabilraj for catering our our various dietary and allergy needs, while still making sure our whole family got to enjoy tasty meals! And lastly, thank you to Gobi and Kowshi for taking care of our whole family's check-in and other accommodations needs while staying here. Myself and my family will definitely return to North Gate moving forward, you have committed guests in us! Thank you again for everything.