Very professional and friendly staff, excellent breakfast, calming and relaxing hot springs, a private hot spring bath at our balcony with a magnificent view ( we stayed on 7th floor) was a bonus! The hotel provides a free bike rental and a free carpark, both very convenient for us. We did some shopping at their cosmetic minishop ( a herbal hand cream will remind me about this relaxing stay). Thank you for your hospitality!

The hotel is located very near the mountain, 10-15 minutes walk from the bus station. If you walk it, you will pass by the forest bath which is absolutely beautiful. The hotel was really nice and clean, with tons of facilities, and the staff lovely. I would recommend to book a mountain view room, so you can use the hotspring bath with the sound of nature surrounding you, especially by night with no lights on. Last thing, I was nicely surprised with the breakfast which was better than any buffet breakfast I've ever had in Taiwan.

I enjoyed everything, really... Maybe the surrounding around the hotel is a little bit down but nothing to do with the hotel itself!

This is one of the best hotels that I've stayed in. It uses an AI system to assist the guests in controlling the functions of the bedroom and to provide various services. The place is very clean and the food is great. We enjoyed the variety of delicious breakfast options during our stay. We had hot pot for dinner, and it was sumptuous. Plus, the restaurant's staff were really accommodating and polite, which made our experience even more memorable.

I like everything but it would be better if the spa pools have various hydro massager. And, I find the massage expensive. For NT1,800, they should atleast added oil as part of the massage service. Lastly, the bathroom sink needs a little repair.

I loved everything about this hotel! We had a wonderful stay. What we especially appreciated was the fact that the delicious breakfast is available until 13:30, it’s so convenient.

The only small thing I disliked was the noise during dinner at the hotel’s hotpot restaurant, but that was due to a specific large group of people.

We stayed during a typhoon and during this time the staff were both very helpful and concerned about our safety, telling us places to avoid in our travels. The hotel is beautiful, the room with ensuite hot spring was so nice, can't imagine a better place to rest during bad weather. The breakfast was also great. The location was really handy, in easy driving distance of loads of great things to see and do.

Nothing really, it is perhaps a little expensive.

One of the nicest hotels I have ever stayed in, and I have stayed in a lot. Sparkling clean, high-tech, beautiful, brand new facilities, helpful and attentive staff, luxurious amenities. Breakfast options were very plentiful and delicious. Good location too, only a few minutes by foot from Jiaoxi Transfer Station. The balcony onsen (mountain view option) was absolutely wonderful. So clean, peaceful and relaxing with a gorgeous view. I did not even want to put on music, as at night you hear a chorus of crickets and other sounds of wildlife from the surrounding mountains.

Little things...have to wear a swimming cap to use the outdoor pools, surprisingly no hair conditioner in shower

location was great, very quiet and great amenities.

I booked four "double bed" rooms and when we checked in, the staff told us we were late checked in and all the double rooms were taken. I have already paid in full, why didn't the hotel save these double bed rooms for us. This is NOT acceptable. This did created some difficulties for few of my guests.

It is a new hotel. Facilities are new. Hotel staff are very nice and friendly. We love the hotspring in the hotel room balcony.

The design of the room is not good enough. There are no hooks to hang the towel. The toilet door cannot be closed. It is an unconventional door design. It is not possible to close the toilet door if there is no one inside the toilet. Taking shower next to the hotspring tub in the hotel balcony is so much more better than in the shower room as the water cannot be drained quickly in the shower room. There is a risk of flooding the room. No hair conditioner is provided.

We booked early through Booking.com with a free upgrade offer. The room was very spacious and comfortable, with free snacks and amenities. There was a large bath tub with hot spring water on the balcony (it was so large so took quite some while for the water to fill up (LOL)) Staffs are friendly and helpful.

The hotel lobby is a bit small.

Spacious Onsen pools at level 1, private onsen in the room, sounds of birds chirping outside balcony, mountain view. Wonderful breakfast.

Transparent glass that doesn’t have blind to cover area outside bathroom. Bathroom too small to change clothes. Hotel entrance is hidden, no one is helping with luggage at entrance.