Good a/c that worked in the room all the time. No power cuts. Hot water. Comfortable beds. Great staff that was super kind.

No good movie or sports channels in the room. Have to go to the bar to watch football. Even lower priced hotels have movie and sports channels in the room. We choose this property for a comfortable place to relax after working all day and wanted to watch the TV. Not possible. Only Swahili news.

We stayed on the seventh floor in the King Room. It's a corner room with two large patio windows on either side, which open on to two balconies. This room must have the best veiw of Kilimanjaro than any other hotel in Moshi. We spent three nights here and the best time to see the mountain was at sunrise, which in February was around 6.45am. At this time there was a clear unobstructed view as there was no cloud. After breakfast Kilimanjaro had disappeared for the rest of the day hidden beneath a layer of thick cloud. In the words of a tour operator, Mount Kilimanjaro loves to play hide and seek.  The hotel is a good modern hotel with all the amenities you'd expect. And has a great view of Kilimanjaro from the roof top bar. Although, it gets rather windy up there at sunset. It's a shame that the bar staff play very loud music, which totally spoils the ambience of the occasion. The breakfast is good and the waiting staff are very attentive and Jordon M, the chef, will cook eggs just as you like them. The room is well made up every day with all toiletries and towels are replenished. I found the air-conditioning controls difficult to operate but reception were quickly on hand to assist.  What makes the King Room, on the seventh floor, so outstanding is the magnificent, unobstructed, view of Kilimanjaro, which, when all said and done, is the only reason to be in Moshi

The loud music played by the staff on the rooftop bar is awful and completely unnecessary.

Everything! We had a wonderful time at Kibo Palace. The view of Mt. Kilimanjaro was spectacular from our room and the rooftop bar. Fidel was so helpful with showing us around and helping us to get what we needed. He really took great care of us. Kennedy greeted us every morning for breakfast and spoiled us with first class service and Maria, our server, was spectacular. All the staff at this hotel is friendly and helpful. I highly recommend staying here on your visit to Moshi. We definitely will return.

Loved everything

Outstanding facility. All the staff members were extremely nice and thoughtful, and always seemed genuinely happy to help. The hotel is well kept in general, and my room was kept sparkling clean throughout my stay. The breakfast was great, and their room service was excellent with a reasonble amount of options. I used their shuttle from the airport, and that was also excellent. Another nice point is that they kept an open communication channel since my reservation, checking about my arrival time so that the driver would be there on time, checking on the day of my arrival to let me know that the driver was already there... Small issues that go a long way. Caring customer service is rare to find. (The goodnight cookies that they brought to the room were also a very nice touch) If you compare prices in town, this is probably a somewhat more expensive facility, but it is 100% worth every single penny.

No complaints. Location is not great, but I don't believe that there is an ideal location in Moshi, unfortunately. And the hotel staff does their best trying to keep the immediate surroundings acceptable. Really, no complaints.

Wonderful hotel with incredible staff. Stayed before and after my Kilimanjaro climb and from start to finish, it was perfect. Check in was quick and smooth, breakfast had plenty of choices, rooftop bar/restaurant was beautiful. Location in the town center is within walking distance to everything you need. Primi and Mary at the front desk reception were so friendly and accommodating. The room, bed, bathroom were perfectly clean and comfortable. While it's not the cheapest hotel, I recommend this for anyone staying in Moshi. The quality meets the price!

Nothing. Everything was perfect.

Breakfast was extensive - lots of hot and cold options, but local and western style. Rooms were very comfortable and clean. Wifi was strong enough to stream videos and make video calls for work. Apart for a few brief (1-2 minute) power outtages one day (stayed for 4) of my stay, wifi was flawless. Aircon worked really well and consistently. Staff were very friendly and polite. Restaurant was really delicious (the Fish curry - amazing!). Hotel is walking distance (~10-15 mins) to good restaurants and souvenir shops. Loved my stay.

Very friendly staff, a nice restaurant with a view and good food!!! We also used the one day laundry service which was great. They organised a taxi for us to leave in the early morning and were all in all very helpful with everything. The water is hot and the bed comfy - just what you need after a safari or hike. Also they have room Service.

All perfect!

I was very imppressed with the hotel, including, Reception, Cleaners as well as the Restaurant. It had very High spec facilities, and the Staff were excellent. The view of Mount Kilimanjaro and Mount Kibo was beautiful from one of the rooms.

I could not find any fault with the hotel and would recommend it to anyone staying in Moshi.

The food and service were fantastic! What a great breakfast buffet. Everyone is so kind and ready to do whatever they can to make sure you have the most pleasant stay. They even have a rooftop bar where you can have a drink in the afternoon and see Kilimandjaro.

Nothing… everything was great.

Great place! Always my go to when I come to Moshi. Staff is wonderful, food is great. Rooms are marvelous. Rooftop bar offers great views both day and night. Top notch place.