Booked 3 deluxe rooms with breakfast. Courteous  helpfull and friendly  staff all around  im particular all female receptionsts. Location is Just touching BTS station Prah Konnang ,very convenient to commute if you know the BTS and MRT public transport system bangkok Well maintained nice and clean rooms. Good breakfast. Stayed there for a week. We paid a deposit of 1000 baht per room  on check in but it was fully refunded on check out. They have go green policy. Nice hot and cold water pools, and  Jacuzi Steam and Sauna. Over all a decent and very good hotel.

Found one male reception Staff on day duty unfriendly  and rigid, did not check his name. He requires little training on customer care. SAUNA was not working.

The location of the hotel is perfect as you can walk to the BTS Sky Train station. The room was big and clean. The concierge was extremely friendly and helpful. The breakfast was good as it had a variety of both English and local cuisine.

The staff at the reception were so unfriendly and unhelpful. We arrived after a very long flight from South Africa and were not met with a friendly reception at all! Even during the course of our stay the reception staff were not great.

Central location, right in front of BTS which was very convenient. Many coffee shops and convenient stores near by as well as restaurants and street vendors. I particularly loved the pool and jacuzzi at the hotel. We booked a sky suite room which was huge. We had family and friends visiting us and the room was perfect.

I wish for the hotel to provide better coffee selection in-room such as Nespresso machine. As well as iron plus ironing board. (I know it’s available upon request but would be nice to already be available)

An aging beauty would be the right word. We had a suite with a terrace and a pool and only breakfast at the hotel. Furniture and appliences are a little bit old, but well mantained. Breakfast wasn't 5 star Europe style, but pretty much ok for us. We would book again. There is a small shrine and a minimart just outside the hotel. A sky train station with an atm is also just a few meters away. The spa was nice, staff was friendly and understanding even though I made some problems for them with wanting to pay with credit card. The hotel staff was accomodating and no problems with communication. We had a night flight back and spent the evening in the spa, while our luggage stayed with the hotel.

The hotel has mostly asian (chinese) tourists and breakfast is very asian oriented. Some of those guests have "fantastic" dining manners leaving plates half full of food and talking on a phone while eating. Coffee from the automat was pretty bad. The location is a bit far away from the main sights and there is always horrible traffic. Sky train is full to the brim in the rush hour, don't count on that as a quick way to get back.

We had a pool suite with a fantastic view of Bangkok. The room was large and the outdoor space was great. It is a quiet area of Bangkok but easily accessible with the BTS service literally out the front.

The only actual shower in the room was outside in a cupboard next to the pool. There was a bath with a hand held shower head but it was so low you had to sit to use it. Organizing transfers was a nightmare. I booked an airport pickup 2 weeks in advance and they cancelled the day before because we had not ‘confirmed’ although they never contacted to confirm.. much cheaper and easier (half the price)to get a taxi. On the way out, the transfer ‘limousine service’ forgot, and we had to wait half an hour for them to come at 4.30am. Not really good enough for the price.

I had the absolutely fabulous angle room, with a view on the city from the bathtub! Probably the best hotel room I had in my life, feels like home. Everything clean and comfortable.

Check-in takes too long and most importantly there is big problem with data privacy/security. Their software has a bug and prints the full credit card number in plaintext (not masked with XXX as it should be) everywhere, including on receipts, but it is also stored plaintext in their system, ready to be hacked. Major security flaw, needs to be fixed urgently, but nobody seems to care, I reported it 6 months ago and nothing has changed, I even called the manager and got an evasive answer, they are clearly not concerned, but they should be. Also, many copies of guests passports hanging around at the front desk are visible by anyone... Something must be done to change the system and the culture because data privacy is important.

Great staff. The breakfast was exceptional. I loved the location. The train station and bus stops are near by, but you rarely hear any. I have stayed in this area before. It was great doing a re-visit to the same area as I took my daughter and Grandson with me this trip. (So much easier if you already know the good places to go and how to get around). It was a bonus knowing some of the shop owners, massagers etc. (Massage 71). 500 meters from the Jasmine. The best massages and people you could ever want to meet. Thank you Poole, and all your lovely girls for all the great massages and friendship over the many years. Gregory Watson

They need to do some maintenance to the Gyproc on the ceiling of the inside pool area, also some pipes near the outside pool that have been eaten away, probably by the chlorine. Other than that, you can't fault the place. It is very well run and the staff are all great.

Didn't have the breakfast as it was too expensive and there are plenty of local cafes etc. The hotel was right next to the BTS which was very handy

The Sauna was not working and the pool was not very big, however you don't go to Bangkok to swim in the hotel

Location was excellent & staff were friendly.

Coffee machine wasn't properly stocked with chocolate so mocha was weak

The breakfast was nice and enjoyable, various options available ad we had a very good meal to start of the day. Locations was excellent we had access to the BTS right outside the hotel and used it often to get around, if you did not use BTS a Grab could be ordered that picked you up right in the front of the hotel. It was also close to W District that you could just walk to and get really good food at great prices, or you could take the BTS and head to Asoke station and go shop at Terminal 21 or head in the other direction and get off at Icon Siam and also one station you could like walk to Central World. I will make this my hotel of choice if I visit Bangkok again.

There was nothing that I could fault except for the bath tub that I struggled to switch from the hand shower to the main tap, but the very first day without reporting it and it was done after housekeeping came in. Did not really bother me so I am not making this a negative point.