I will like everything except the staff at the front desk who cheat people out of money.

Good afternoon. Everything was absolutely delightful. Great food, great location of the hotel. Very nice hotel. Everything was super:) Except for one point - the reception staff wanted to dunk us on the first day. We had booked a room in advance. Upon arrival your staff took us to a room that does not correspond at all to the photos on the bookings. Oh, and with two different beds for a couple. It was horrible! When I asked where was the room we had booked, I was immediately told, give me 150 euros. Then we will move. I then had to go to the manager next to the reception and she immediately said something to them, after which they quickly handed over the keys to our room normal! If it wasn't for the past incident, I might have given it a 10/10, but as it is, sorry.

The food was very tasty providing a big variety. Plenty of food, alway enough for every one. Lovely activities provided by the hotel. Very close to all activities in the city - night life, beach, cable to the top of the hill.

Pool was a bit small, limited drinks til hour 23, staff was not happy when we wanted to use the last 15 minutes to get the drinks. The pool man sounded quite high as a kite.

Great location with 2 nice pools, inside and out

Very nice practical, comfortable room

Well, our stay went amazingly (not a paid comment,but everything was just great XD). At the beginning we had some troubles with booking and payment transactions, but the staff at the front desk was super friendly and helpful, so everything got sorted out :) Thanks a lot for that! The hotel staff was great, the facilities were cleaned regularly, everything was kept nice and neat. Food was very good. The menu planned wisely for a week so it doesn't repeat itself much. There was a wide variety of dishes including meat, fruit and desserts every time and some special/themed foods couple around twice a week. The staff at the bar gets special thanks! Always smiling and friendly, ready to chat or suggest something new. There were some entertainment program as well. Pool games, aqua aerobics, darts, for kids: mini-disco at night and kids club at day. Nothing exceptional, but considering the small size of the hotel area, guys did their best 🙂 Some outdoors sport activities would be amazing though. Waterslides were open like 3 times a day, and that's a lot. The location is nice, everything is nearby. It takes around four minutes to get to the Cleopatra beach through the seaside park/alley. Close to tourist attractions and a small market, also bars and night clubs were quite nearby. All in all, would highly recommend this hotel especially to young adults and couples. Planning to come back next year ❤️

The size of the hotel is quite small, so there is not that much of activities during the day as waterslides, pool games and sunbathing take place at the same pool. And that's the whole hotel's territory. The sea at the Cleopatra beach is very wavy, so getting into/out of water might be a problem for people with special needs or kids. Should be taken into account. But nothing to do with the hotel.

Clean, nice personal, food was ok.

Entrance hall was bleak. Would need more plants and freshness. Also I asked family room and late check in, accepted only in cash.

Excellent

Lack of a table and a chair for work

The food is great, a lot of different food with great quality. Staff is very helpful and efficient.

Pillow coud be better. Sometimes there is bad smell from the bathroom

Food, and most staff

Some staff members were indifferent. 1-2 of them- overall, excellent staff

everything

nothing

location was good close to beach and attractions and price was very reasonable

staff was rude and for a small child there was not much to eat.