The resort is fantastic, with family friendly facilities. The landscape is beautiful. The resort had endless activities for kids (and adults too), a heated paddling pool, water park, farm, cinema rooms etc. This is very much a resort you stay in, no need to venture anywhere else - if that's the type of holiday you are looking for.

While the staff are very attentive via the whats app chat (you message them for all your needs and they update you daily about the resort activities) - but I found that the staff on the ground weren't always quick to help you. The service didn't quite feel 5*. Overall the rooms were clean. But I felt the housekeeping could be more thorough with the daily cleaning. It just seemed like they laid the beds, but did not wipe down counter tops.

Beautiful mountain back drop, smell of pine trees, great facilities, beautiful beach and clean water (most of the time)

Too many children and no facilities for adults only. Could do more with grilled options in main restaurant. Getting a freshly squeezed juice in the morning is a challenge kept brining cheap bottled juice instead.

Everything

There should be priority for old people to transfer around the resort We ask one time the club car to deliver us to our room from main building but he refused Beach has stones at shore The Land of the legends timing is not enough it should have more return back to hotel timing journeys

Everything was amazing: the friendly and professional stuff, the amazing landscape, the Rixy Kids shows, the international level of the nightly shows, the kids daily programs, activities…

Small cleaning issues in the buffet mainly lunch and dinner time.

This was an amazing experience! The property is meticulously maintained. Beautiful landscaping and building interior. The team members are outstanding, always there to help and make your stay comfortable and enjoyable. Excellent choice of food with buffet and a la carte restaurants on site. The location of the resort between the sea and the mountains is just perfect!

employees at the kids club elham

The assistant was not cooperating to do reservations at restaurants and sport club and others activities at the hotel

The resort is so beautiful! The nature and the property blend together very well. The staff members are very welcoming and always ready to help. Atilla at the reception is very helpful and friendly. The food choice is very good with both buffet and a la carte options available. We had an amazing vacation here!

I loved the service provided I had the most amazing two assistants Polina and Margarita who did the best job of making me feel comfortable. They let me know the timetables, excursions, meals and arranged any trips I wanted. I loved that it was clean and the mini bar was always stocked. The staff were so happy to help and the most kind people ever. I had the best birthday week ever and would definitely stay again. The facilities were endless and the activities so much fun even for adults the cinema, gym, beach, Starbucks’s you name it they had it.

Only sad part of my stay was that the water park was closed as it was earlier in the season other then that I was really happy.

We had a fantastic stay at the resort. All the staff members were doing their best to make our holiday enjoyable. The resort is wonderful, located between the sea and the mountains. The restaurants and bars offer excellent variety of food and drinks.

Facilities and clean

Nothing was open, restaurants were full before we arrived so we couldn’t book any. Waffles stand was closed. False advertising with Starbucks as the menu was very small and no vegan milks available apart from soya, activities was closed. Bowling wasn’t open , gaming wasn’t open . The place was nice but very disappointing. Not proper labelling of the food. We didn’t get a tour of the hotel either.