Everything was clean, loved the scent in the lobby. Staff were professional, friendly and accommodating. Beautiful sea view from our room. If something was missing from the room, the staff made sure to source it.

Lack of removable shower head made it hard for some of us to wash. It is especially inconvenient for girls during certain time of the month to keep clean without taking a shower several times a day. Cups in restaurant - no idea who came up with those square mugs to serve cappuccino in. So awkward and small.

The location is amazing! We loved that the hotel is was dog friendly. They manage this extremely well! The hotel is swanky and an incredible value. Food is delicious. The outside patio area is great, relaxing, and comfortable. The gas fires at night are nice.

The evening service was consistently slow - every night (we stayed 3 nights). The kitchen closes way too early. Our flight was late coming in and we almost missed our window to get dinner. The staff bent over backwards to help us get fed, which was fantastic

The hotel is in a very central location. Its walking distance to the main streets for shopping for restaurants, bars etc. And also right across the Santa monica beach and pier. Our room was nice, clean, comfortable with enough space. We did not have the chance to spend time but the pool area is really nice, espeially at night time while there is fire it can be really nice to have drinks there.

Just two things breakfast and parking. The valet parking is 60 usd per night and it is the only option otherwise you should fine yourself a spot in the street or find a private parking space. And in general in most of the hotels breakfast is not included and it was nice but really expensive in the below cafe.

The location was perfect—just a short walk to the beach and close to everything in Santa Monica. We loved the view from our room; it offered stunning sea views that really made the stay special. The staff were very helpful and responsive whenever we needed anything, which we truly appreciated.

The security deposit was quite high, and the valet parking fee felt overpriced. These extra costs added up quickly and took away a bit from the overall experience.

Location is great, breakfast is so delicious, bedding feels so comfortable, the size of the bathroom with a vanity desk is a good addition for my taste and use 🙂

One day the housekeeper didn’t clean the room, even though the DND was removed around 10 am. I had to make 2 phone calls at guest service and I was told that it was too late (around 4pm) to send somebody to clean the room unless I want fresh towels which they can provide. After I express my disappointments, the housekeeper came and cleaned the entire room. For a good quality hotel like Viceroy, this experience was unusual.

Pool area was great apart from when it was hired out for a business event (lot of speeches on a PA system) Excellent bed-room was spacious with a good size bathroom overlooking the ocean and the staff, especially at the desk were very helpful and friendly. Great location for getting into the local attractions - tip for everyone...don't be afraid to use the driverless cabs - they were great!!

Couldn't get Netflix on the TV but that was just a minor issue

We love this hotel! Stayed here at the start and end of our 2 week trip and it was like coming home! The location is perfect for being in Santa Monica. Close to the beach, shopping, good restaurants as well as things like the pier. The rooms are very big and the bathrooms are great too with a dressing table. The staff are so lovely and helpful. Always providing water and helping any way they can. Very accommodating. On our return trip we arrived at 9am and our rooms were ready! Unbelievable! The pool area is great. The 2 pools are small but perfectly fine for what we needed. There aren’t many sun beds so sometimes we just lounged on the sofas in the main area outside and no one had a problem with that. The food was delicious too. The bikes were free and we loved riding down to Venice. It’s a nice touch to have them free of charge.

Nothing. I would return again in a heartbeat.

The location is a short walk from Santa Monica beach. The hotel has high charged valet parking. Parking is premium in the area. There is a bar that closes early. There is a restaurant with a small menu that closes early. There is a pool area and lounge seating available. The hotel is clean and well maintained.

The bar and restaurant closed early. We returned to the hotel after long days out but found eating and relaxing at the bar unavailable. This was part of the reason I booked this hotel, using the facilities after a long day in LA.

- Location

- Early check-in fee - Pool area - High parking rate - Restaurant menu in general - Bathroom door (doesn’t close properly) - Lack of coffee & tea, as well as complimentary water in the room (Very tiny water bottles are available at the reception if requested- which doesn’t feel convenient)

The rooms were pleasant, with large bathrooms and good quality linens. Valet and house keeping staff were wonderful.

Questions at front desk met with derision; just asking for simple clarification. Pool area a little grubby. Sofa bed was really uncomfortable and once made up on the first night just left out. Finally, a bar staff member took my order, decided to serve a ‘preferred’ guest after taking my payment and then went back to complete my order. I don’t accept that kind of preferential treatment when we’re all paying guests.