The room was clean. Upper blanket had a hole.

It is not located on the strip. In the advertisement it showed the pool but alas, it is not for the hotel guests. The welcome drink requires you to buy another drink in order to get the free one. The free complimentary appetizer requires you to buy two dinner entrees. I think the resort tax is too much because it pays for the discount and all other “free” items. It may make sense for those who plans to avail the spa discount etc. but for travelers who just needs a place to sleep for the night the resort tax doesn’t make sense.

I loved the gymn. The hotel atmosphere was great.

The housekeepers were friendly but annoying. I was asked several times if I wanted room service. I was told to press the privacy button when I called the room service button on phone. Due to language barrier, signage written in Spanish door hangers requesting no room service might be helpful. I had two times my doorbell was rung aggressively. Quite intrusive behavior. It would be great if there was a no smoking zone in the casino. The non smokers aren't given the rights of a non smoking environment. It's as though our health isn't as important , but making money is more important than our well-being. I could also smell cigarette smoke in my room. I am very sensitive to cigarette smoke and chose your hotel because your description as no smoking hotel.

Close to all amenities

Check in the staff member said I can't help you because my name didn't register. Even though I had a clarification email from Virgin. He said because you booked with 'Booking' give them a call and sort it out we can't help you. I said by chance is my name backwards! Well yes it was...guy had a real problem when I suggested he may remember to check this in the future. I took it up with his Manager while walked away frustrated. Manager was great..staff 'member' was well below standard.

The hotel is at a great location. Free parking for your car. Uppon arrival the security was very helpful and showed us the check in area. The lady at the check in was not in the mood but gave us a fantastic room. The hotel was all around very clean and fresh. It was easy to find everything. The hotel also features nice swimming pools. Our room was big enough, clean and hightech. The bed was very comfortable. We enjoyed our stay. Recommended.

Nothing that we can think of that we did not like.

The location off the strip was actually nice. It was still close to everything but it didn’t get packed in the evenings . The room was amazing - plenty of space in the double room. They had yoga and Pilates classes on site - complimentary for guests!

I’ve stayed at a few of Virgin properties & this one did have more signs of “wear” and wasn’t 100% spotless. But for Vegas, it was still very clean. It definitely was dirty at all in the room but the halls there stains on the carpets…. Ice machine was dirty…. Etc. but very minor things Oh and the app is inconvenient. It isn’t the normal Virgin hotel app or the Hilton app. It is a separate Virgin hotel LV app and you can only gain access to the room features if you sign up for the cherry rewards - and you can only do that in person. We wanted room service one night but there wasn’t an app to order from or a menu in the room…. So that was a bit of a bummer

The room was beautiful even though my view wasn't. The staff was great, very kind and helpful. I also enjoyed the food at ground floor. I would stay there again.

The toilet was not cleaned properly and that made me question if the room had been cleaned. I also didn't like the location, the walk to the strip is long and also the area feels a bit unsafe when walking. I wish there fences at the corner were not there. I think it would help a little bit but the area overall feels unsafe when walking. Eve though I'd stay there in the future, I'd be prepared to avoid walking around the area.

We stayed few times now at this hotel in the Ruby tower, each time we booked King Suite. We like the design of the rooms, we loved the bathroom.

Depending on who does the check in for you can get better or a worse room. The rooms usually have a connector door with the room next to you which we didn't know. In order to avoid this we booked a corner room and still had this connector room. I asked for a high floor and the lady at the Ruby tower reception said that the highest she has is 8th floor which was ok, but when we saw the connector door we asked to change the room. Than she suddenly said that she has one available at the 14th floor. Very disappointing on how this was handled.

It is a brand new hotel, with modern furniture and design. It is a cheaper alterative to the other hotels at the strip. You pay half the price of a Vegas Strip hotel, and can pay $10 Uber ride to get there if you like. Good price to performance if this is what you are after. Definitely not the best you can find in Vegas.

No coffee machine at the room, this is simply not acceptable at this day and age. The hotel was not a happening hotel (this might be plus for some). Most guest, including us, went to other hotels for entertainment. The casino was mostly empty, most tables weren't being used. Other hotels have live DJ performances at the pool, this hotel had no such entertainment at the time of our stay.

The hotel buildings seemed relatively new compared to other famous hotels, and I really liked about that. It was squiky clean and very comfortable. You can use the pool for free as well!! Ofc food were expensive but they were aesthetic & tasted way better than I expected.

There is a mandatory "Resort Fee" that are taken additionally other than the staying fee, when checking in, and I wasn't expecting it to be so much. Was 150$ for 1 night. So even the room pricings looks relatively cheap, it will end up not that cheap.

The hotel is ok overall, rooms are clean and the location is alright as well. The swimming pool area is great - even though it was very crowded when we were there - and the fitness center is equipped with modern devices.

We did not have any robe or slippers in the room even though it was mentioned on the website, it was extremely cold both on the corridors and in the room and it was impossible to turn the ventilation off (it was very loud and kept on turning on and off in the middle of the night) and the only free of charge drinking water was a tiny bottle given for free or the water fountains available at the pool and fitness center.