The room was clean. Upper blanket had a hole.

It is not located on the strip. In the advertisement it showed the pool but alas, it is not for the hotel guests. The welcome drink requires you to buy another drink in order to get the free one. The free complimentary appetizer requires you to buy two dinner entrees. I think the resort tax is too much because it pays for the discount and all other “free” items. It may make sense for those who plans to avail the spa discount etc. but for travelers who just needs a place to sleep for the night the resort tax doesn’t make sense.

I loved the gymn. The hotel atmosphere was great.

The housekeepers were friendly but annoying. I was asked several times if I wanted room service. I was told to press the privacy button when I called the room service button on phone. Due to language barrier, signage written in Spanish door hangers requesting no room service might be helpful. I had two times my doorbell was rung aggressively. Quite intrusive behavior. It would be great if there was a no smoking zone in the casino. The non smokers aren't given the rights of a non smoking environment. It's as though our health isn't as important , but making money is more important than our well-being. I could also smell cigarette smoke in my room. I am very sensitive to cigarette smoke and chose your hotel because your description as no smoking hotel.

Close to all amenities

Check in the staff member said I can't help you because my name didn't register. Even though I had a clarification email from Virgin. He said because you booked with 'Booking' give them a call and sort it out we can't help you. I said by chance is my name backwards! Well yes it was...guy had a real problem when I suggested he may remember to check this in the future. I took it up with his Manager while walked away frustrated. Manager was great..staff 'member' was well below standard.

We stayed few times now at this hotel in the Ruby tower, each time we booked King Suite. We like the design of the rooms, we loved the bathroom.

Depending on who does the check in for you can get better or a worse room. The rooms usually have a connector door with the room next to you which we didn't know. In order to avoid this we booked a corner room and still had this connector room. I asked for a high floor and the lady at the Ruby tower reception said that the highest she has is 8th floor which was ok, but when we saw the connector door we asked to change the room. Than she suddenly said that she has one available at the 14th floor. Very disappointing on how this was handled.

clean and large rooms. staff were pleasant. in a great location- a quick walk to so many restaurants, CVS/711.

had to pay a resort fee even though the pool is closed.

It is a brand new hotel, with modern furniture and design. It is a cheaper alterative to the other hotels at the strip. You pay half the price of a Vegas Strip hotel, and can pay $10 Uber ride to get there if you like. Good price to performance if this is what you are after. Definitely not the best you can find in Vegas.

No coffee machine at the room, this is simply not acceptable at this day and age. The hotel was not a happening hotel (this might be plus for some). Most guest, including us, went to other hotels for entertainment. The casino was mostly empty, most tables weren't being used. Other hotels have live DJ performances at the pool, this hotel had no such entertainment at the time of our stay.

The hotel is ok overall, rooms are clean and the location is alright as well. The swimming pool area is great - even though it was very crowded when we were there - and the fitness center is equipped with modern devices.

We did not have any robe or slippers in the room even though it was mentioned on the website, it was extremely cold both on the corridors and in the room and it was impossible to turn the ventilation off (it was very loud and kept on turning on and off in the middle of the night) and the only free of charge drinking water was a tiny bottle given for free or the water fountains available at the pool and fitness center.

Beautiful, spacious and clean rooms. Loved the oversized bathroom, living area and vanity. Strip view was meh but the big windows were great. Also the pool was amazing!

Misleading advertisement: booked in the Ruby tower because it said the room included a coffee/tea maker—VERY important to me—but the room didn’t have one. When I called the front desk, I was told none of those rooms had them, unless I paid more for an upgrade (thought I already did?) and that I would have to go downstairs to purchase coffee instead. Also says microwave, fireplace and other amenities which was not accurate. Check-in took way too long, not enough staff. Walk to strip was further than expected but not a dealbreaker.

Didn't use it but the gym looked fantastic and awesome that it was 24 hours. Also liked that there's a Nobu. Will try One Steakhouse next time. Getting downstairs, outside and picking up an Uber was also so much more convenient than the Strip hotels. Overall, I had just spent six crappy days at the Bellagio, and I wasn't a fan of the Palms where our conference was either, so Virgin was a welcome change of pace.

Nothing really. Didn't stay long enough to have any complaints. From a broad level, the location isn't the most convenient if I'm trying to access other places on the strip, only the airport, and there weren't any entertainment venues (i.e. clubs) that I could see. But if I were staying again for business, I'd prob def pick Virgin over most of the way more expensive places on the Strip.

Just wow. I have stayed in many nice hotels, but this one overdid it. The design of the hotel, rooms, amenities and everything else is extremely well thought and executed. It's like a luxurious Airbnb, in a hotel with all the greatest amenities and comfort. All staff members (the 20-so I interacted with) were helpful and truly hospitable. I cannot believe the value for money of this place, they really set the bar high. I hope I find this everywhere I travel in the future.

We only had a hiccup with the access cards, as front desk didn't add my partner as additional traveler in the room and it created a situation. But they were prompt to resolve. I wish the offering of Kassi and the juice bar, overall healthy eating oriented, was available later than it is. But overall satisfied with the quality, variety of options, and quantity served.